Recreation Manager

Company Description

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Raffles & Fairmont Doha

Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together.

Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.

Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler.

Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.

About the Application Process

At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Recreation Manager.

The Recreation Manager is responsible for overseeing all recreation and wellness operations within the hotel, including swimming pools, fitness facilities, recreational programs, and guest activities. The role ensures exceptional guest experiences, operational efficiency, safety compliance, team development, and revenue generation while maintaining the highest standards of luxury hospitality.

Key Responsibilities:

• Manage the daily operations of recreation facilities, including pools, fitness centers, and recreational activities
• Ensure facilities are maintained to the highest standards of cleanliness, safety, and presentation.
• Develop and implement operational policies, procedures, and service standards
• Deliver exceptional guest experiences by responding to guest needs and feedback in a timely and professional manner
• Coordinate with Spa, Rooms, Food & Beverage, and other departments to enhance guest engagement and wellness offerings
• Recruit, train, coach, and supervise recreation team members to achieve service excellence
• Prepare departmental budgets, forecasts, and financial reports while controlling costs and maximizing revenue opportunities
• Monitor performance indicators and implement improvements to enhance efficiency and guest satisfaction
• Ensure compliance with all health, safety, emergency response, and regulatory requirements
• Develop innovative recreation, fitness, and wellness programs that align with the hotel's luxury positioning

Qualifications

What will you bring to this role?

• Bachelor's degree in Hospitality Management, Leisure Management, Sports & Recreation, or a related field
• 3–5 years of management experience in recreation, wellness, fitness, or luxury hotel operations
• Strong leadership, communication, and organizational skills
• Experience in budgeting, financial planning, and operational management
• Fluency in English; additional languages are an advantage
• CPR, First Aid, and Lifeguard certifications preferred
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized