Recovery & Returns Assistant | Retail | IKEA Jebel Ali

Job Requisition ID: 179326

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:
The Recovery Assistant plays a crucial role in the recovery and quality work processes within the store, aimed at minimizing unnecessary costs to assets and enhancing profitability through sustainable practices. Working collaboratively with other store functions, the assistant is responsible for identifying, investigating, reporting, and following up on potential improvements in recovery procedures and the quality associated with IKEA items. Success in this role is defined by the ability to give products a second chance, optimize returns through strategic recovery processes, and facilitate a seamless operational flow while maintaining high standards of customer service.

What You Will Do:

• Collect products from different store locations including customer returns, damage in the store and in transit, display, quality cases following company Standard Operating Procedures.

• Identify product conditions and decide on actions such as repackaging, selling in AsIs (Circular Hub), selling as parts, keeping for internal spare parts, or destructing according to company Standard Operating Procedures.

• Display products for sale in AsIs (Circular Hub) safely and commercially, adhering to company pricing principles and display techniques.

• Provide visitors in AsIs (Circular Hub) with a positive shopping experience by being service-minded and ensuring all relevant standards are met or exceeded.

• Understand IKEA products thoroughly to offer customers information on product range, assembly instructions, and required spare parts.

• Perform inventory in AsIs (Circular Hub) and conduct investigations to minimize discrepancies under the supervision of the Recovery Group Leader.

• Work closely with relevant functions to support efficient item flow through Recovery to maximize profit and secure compliance in working methods.

Required Skills To Be Successful:

• Strong customer focus and communication skills.

• Problem-solving capabilities and individual accountability.

• Continuous improvement mindset and personal leadership skills.

• Ability to work effectively as a team player.

What Qualifies You For The Role:

• Minimum high school degree.

• 1 year of retail experience, preferably with good experience in carpentry.

• Good knowledge of selling techniques and customer service.

• Familiarity with goods handling and safety measures.

• Good command of written and spoken English; Arabic language skills preferred.

• Proficiency in computer literacy, particularly in MS Office applications.
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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.