Receptionist

Role Purpose

Under general supervision, provides reception for the Company s Corporate Office and general office support for the Corporate Services department on a rotating basis in accordance with the Company s standards.

Key Accountabilities

• Receive visitors (i.e. vendors, applicants, clients, etc.) as appropriate.

• Respond to visitors routine inquiries, complaints; refer complex problems to manager; notify appropriate parties of guests or deliveries.

• Maintain current knowledge of the Company s internal organizational changes and structure.

• Ensure that lobby reception area is neat and presentable at all times; serve as host/hostess and ensure beverages are available for guests.

• Schedule Lobby conference rooms as needed.

• Responsible for validating parking passes as appropriate.

• Responsible for processing name badges for guests and visitors.

• Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions.
Key Skills & Experiences

Education

High School Diploma or equivalent.
Experience

At least one year as a receptionist or customer service representative in a corporate environment.

Technical Skills and Knowledge

• Good customer service skills and general office experience.

• Basic knowledge of PC software. Ability to type at least 45 wpm.

• Good interpersonal and communication skills required greeting visitors; good phone etiquette.

• General knowledge of Company organizational structures/functions preferred in order to direct calls and visitors.