Mashreq Bank
Project Manager.Injaz-TECH-Channels.MIT
🇦🇪 UAE, UAE🏢 On-site
💰 Estimated salary: AED 8,000–48,000/month· MenaJobs market estimate
ATM ManagementIT OperationsIncident ManagementVendor ManagementSLA GovernanceChange ManagementBusiness ContinuityCompliance
At a Glance
- Category
- 💻 Technology
- Level
- Mid-Level
- Type
- Full-time
75% Get Rejected
- See if your CV passes Mashreq Bank's ATS filters
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60 seconds. $5.88 one-time.
🏥Medical💰Gratuity
Mashreq Bank
5000+ employees
A. End-to-End ATM Estate Ownership
- Own availability, uptime, and performance of ATM/CDM/ITM/Kiosk ecosystem across UAE & IBG
- Ensure real-time monitoring of hardware, software, network, and switch connectivity
- Maintain defined MTTR, uptime targets, and service availability KPIsB. 24x7 Monitoring & Incident Command
- Lead centralized monitoring of ATM estate (including switch, ESQ/NCR/Diebold tools, digital camera systems)
- Act as incident commander for P1/P2 outages, ensuring rapid recovery and root cause closure
- Drive RCA discipline and permanent fix implementation, not repeat firefightingC. Vendor & SLA Governance (Critical Gap in Current JD)
- Own end-to-end vendor performance: FLM / SLM vendors, OEMs (NCR, Diebold, etc.), Monitoring/platform vendors
- Define, track, and enforce SLA/KPI adherence (uptime, response, resolution, replenishment, uptime by location)
- Lead commercial and performance reviews with vendors
- Drive penalties / service improvements where requiredD. Change, Release & Deployment Control
- Govern all ATM-related deployments: Software upgrades, Patches, New feature rollouts, Hardware refresh
- Ensure zero-defect releases into production
- Own change risk assessment and rollback strategiesE. Business Continuity, DR & Risk Management
- Own ATM DR strategy and execution: Switch failover, Network resilience, Site-level redundancy
- Ensure periodic DR drills and audit readiness
- Identify and mitigate: Operational risks, Fraud/security risks, Capacity risksF. Audit, Compliance & Governance
- Ensure closure of: Internal audit findings, Regulatory observations, Security gaps
- Maintain full compliance with CBUAE and internal governance frameworks
- Own documentation, controls, and audit readinessG. Continuous Improvement & Automation
- Drive automation of: Monitoring, Incident detection, Predictive maintenance
- Improve: Uptime, Cost per ATM, Customer experience
- Introduce AI-driven monitoring / predictive failure models where feasibleH. Stakeholder & Business Alignment
- Act as single point of ownership across: Business (Retail Banking), Technology teams, Vendors & custodians
- Ensure delivery of business requirements within SLA, budget, and risk appetite
Requirements
- •End-to-end ATM Estate Ownership
- •24x7 Monitoring Incident Command experience
- •Vendor SLA Governance experience
- •Experience in Change and Release Deployment Control
- •Knowledge of Business Continuity and DR Risk Management
- •Familiarity with Audit and Compliance Governance
- •Experience in driving automation and continuous improvement
- •Stakeholder management skills
Nice to Have
- •Introduce AI-driven monitoring / predictive failure models
Responsibilities
- •Own ATM/CDM/ITM/Kiosk ecosystem availability and performance
- •Ensure real-time monitoring of hardware, software, network, and switch connectivity
- •Act as incident commander for P1/P2 outages
- •Drive Root Cause Analysis (RCA) and permanent fix implementation
- •Define, track, and enforce vendor SLA/KPI adherence
- •Govern all ATM-related deployments (Software upgrades, Patches, Hardware refresh)
- •Own ATM DR strategy and execution
- •Ensure closure of internal audit findings and regulatory observations
75% Get Rejected
- See if your CV passes Mashreq Bank's ATS filters
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
Benefits Package
🏠Housing
✈️Flights
🏥Medical
🎓Education
🚗Transport
💰Gratuity
🎯Bonus
📦Relocation
GCC Info
Company
Mashreq Bank
5000+ employees
Mashreq Bank offers a wide range of banking products and services, including retail, corporate, and investment banking. It serves individuals and businesses across the UAE and internationally.