Program Manager, CB, PB & Marketing

Responsible for the Governance Oversight of the Portfolio

• Align the Project Portfolio to Corporate Strategy
• Execution Governance of Portfolio
• Accountable for adherence of Portfolio to the Banks governance including processes, reporting and governance committees
• Responsible for preparation and running monthly Portfolio Governance Committee; reporting Portfolio status/health, key highlights that require management attention and providing value-add insights and recommendations to Executive level
• Responsible for monitoring risks & issues at Portfolio level and providing timely & clear visibility where support is required to Senior Management and Executive Committees
• Ability to provide value-add insights and recommendations at Portfolio level to senior management up to and including Executive Committee level on an on-going basis
• System adoption monitoring and benefits realisation tracking.
• Ensure optimized Investment and Resource Allocation
• Establish governance frameworks that ensure disciplined execution and controlled change
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• Drive Enterprise Visibility and Transparency

• Defining portfolio dashboards, KPIs, and reporting structures.
• Early identification of risks across the entire change agenda.
• Maintaining clarity on dependencies, timelines, and impacts
• Ensuring benefits are defined up front and embedded in business cases.
• Tracking benefits realization after projects go live.
• Steering delivery teams toward outcomes, not just deliverables.
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• Responsible for planning a portfolio

• Engages with Business/Technology/Enablement & Control teams outside the CPMO office to understand portfolio’s strategic objectives
• Ensure portfolio projects are aligned to bank’s strategy and provide quantifiable business value
• Engages with Business/Technology/Enablement & Control teams outside the office to initiate annual demand process
• Participates in demand prioritization with Value & Reporting team for the portfolio and provides support in consolidating all requirements
• Reviews financials of portfolio with 360 Value team
• Defines a master resource plan to understand what skills and number of people are required to run the portfolio of projects successfully and reviews it with the Change Team
• Responsible for managing and ensuring a portfolio is delivered

• Building a culture of accountability, transparency, and strategic focus.
• Developing project/portfolio management maturity.
• Coaching executives and delivery teams on portfolio thinking.Works with Integration & Governance team to develop a master plan for the portfolio of projects
• Identifies interdependencies and engages with Business/Technology/Enablement & Control teams outside the office to ensure alignment and action on dependencies swiftly
• Educates and provides support to Business/Technology/Enablement &Control teams outside the office on PMO processes and templates
• Proactively engages with Change team to ensure staffing is available for current and future projects and to measure and track team’s productivity
• Upon a project closure within a portfolio, ensures project is transitioned to Value & Reporting team for value tracking and realization
• Prepares Portfolio-level status reports and participates/presents in portfolio-level governance forums
• Provides relevant data requests / updates to Integration& Governance team as required on an adhoc basis
• Work closely with program managers to resolve issues and handle escalations
• Experience and Qualification

• University Degree in Technology, Management or equivalent

• MBA or equivalent master’s degree is preferred.

• Experience of working with Banking IT or PMO

• Total experience of 15+ years

• Minimum of 5 years with oversight of/running large programs of work

• Previous experience in providing reporting for, presenting to Executive level

• Previous experience engaging directly with SVP level in reviews of challenges with ability to guide and challenge as required

• Minimum 10years of experience in managing portfolios, project governance and delivery

• Experience in managing a team size of 5-10 people

• PMP, PRINCE2 (or equivalent) certified

• S@Fe certified (or other agile certification)

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• Skills

• Experience in processing large amount of data points and refining into clear, concise reports for Executive level with addition of recommendations, options and/or insights

• Experience in creating and presenting reports/packs for senior management up to and including executive level

• Experience in providing information in concise & clear manner to Executives; both verbal and written

• Experience in oversight/managing more than 5 projects/programs concurrently

• Experience in engaging with Executives, providing management level insights and accountability

• Expertise in portfolio management and portfolio planning

• Experience in handling multiple programs with interdependencies and an ability to proactively resolve issues

• Experience in managing various project management delivery methodologies (Agile, Waterfall, Hybrid)

• Experience of working with a cross-functional team

• Good stakeholder management capability and working with senior management

• Excellent presentation and communication skills
• Proficient in Microsoft Office Applications; PowerPoint, Excel, etc
• Ability to work in a fast-paced environment, multi-task, and deliver within tight deadlines

• Willing to learn, collaborate, go the extra-mile, and demonstrate a high level of integrity with the ability to handle highly confidential information appropriately

• Supervises, coaches, and develops junior team members

Demonstrates high level of integrity and ability to handle highly confidential information appropriately