Personal Banker.Injaz - Loan DST
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KEY RESULT AREAS
• Achieve monthly sales targets in the financial year.
• Prospect in targeted segments that require meeting standards in phone calls, and face-to-face visits.
• Present and sell all personal banking products & services to potential customers in an ethical structured & professional manner.
• Conducting micro marketing activities that include Kiosk activities and other direct marketing activities.
• Handling objections with a view to getting the customer to buy or company to transfer payroll.
Ensure End-To-End customer TAT is met for all applications submitted with quality adherence as per target guidelines.
• Ensure strict compliance with the Bank’s policy with regards to product, customer KYC, FATCA, AML CTF and third-party channel interactions.
• Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.
• Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations.
• Ensure the highest ethics, standards and integrity are followed and immediately escalate any suspected or actual breaches to Senior Management, Governance, as may be required.PROBLEM SOLVING
• Sales require understanding customers’ individual financial circumstances.
• Responsible for assisting staff and customers in achieving their goals and objectives.DECISION MAKING AUTHORITY & RESPONSIBILITY
• Responsible for honestly assisting the customer in achieving his objectives through courteous and friendly service, accurate promises keeping within the service delivery standards set by the bank.
• Should have complete product & policy information to ensure necessary documents are provided by the customer before submission to ensure smooth TAT.
KNOWLEDGE, SKILLS AND EXPERIENCE
• Sales profile that require confidence, persistence, personality and verbal written
• Basic knowledge of products, service policies and processes of Retail Banking.
• Any discipline with1 year sales experience
Requirements
- •Achieve monthly sales targets
- •Prospect new customers
- •Present and sell personal banking products
- •Conduct micro marketing activities
- •Handle objections and close sales
- •Ensure customer TAT and quality adherence
- •Maintain compliance with bank policies (KYC, AML, FATCA)
- •Record sales activities and update CRM
Nice to Have
- •Complete product policy information
Responsibilities
- •Assist staff and customers in achieving goals
- •Provide courteous and friendly service
- •Ensure customers have necessary documents for submission
- See the score Mashreq Bank's ATS gives your resume
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60 seconds. $3.99 one-time.