NMC Healthcare
Patient Admin Executive
🇦🇪 Abu Dhabi, UAE🏢 On-site
Patient RegistrationAppointment ManagementMedical InsuranceInvoicingHospital Information SystemCustomer Service
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🏥Medical💰Gratuity
NMC Healthcare
5000+ employees
- Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
- Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
- Appointment management including no-shows, rescheduling of patients and confirmations.
- Register new patients and ensure the records of current patients are up to date.
- Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
- Provide claim forms in case the patient wants to claim reimbursement.
- Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
- Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.
- Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
- Check emails daily, ensuring you respond to queries in a timely manner.
- Ensure operations are carried out uniformly according to the hospital policies and procedures.
- Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
- Participate in the Hospital training programs.
- Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
- Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
- Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.
- Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
- Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
- Maintains patient & staff confidentiality.
- Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
- Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
- Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.
- Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
- Provide patients with detailed statements and assistance in understanding their charges and payment options.
- Prepare and process patient invoices for services, ensuring accurate charges.
- Collect co-pays, deductibles, and outstanding balances at the time of service.
- Ensure billing practices comply with legal and insurance requirements.
Requirements
- •Greet patients and direct them to departments
- •Handle telephone inquiries and provide information
- •Manage appointments, including rescheduling and confirmations
- •Register new patients and update records
- •Explain medical insurance coverage and collect payments
- •Process daily cash, credit card, and cheque deposits
- •Maintain knowledge of hospital systems, clinics, and doctor schedules
- •Generate and process patient invoices accurately
Nice to Have
- •Participate in Hospital training programs
Responsibilities
- •Perform duties as specified in the duty roster (patient handling, calls, cash, back-office)
- •Check emails and respond to queries promptly
- •Ensure operations follow hospital policies and procedures
- •Handle complaints in a structured, timely, and professional manner
- •Adhere to NMC regulations and policies (infection control, patient safety)
- •Support Continuous Quality Improvement and quality assurance activities
- •Maintain patient and staff confidentiality
- •Ensure high standards of data accuracy and privacy compliance
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Stop — Check First
- Check your resume before NMC Healthcare rejects it
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.
Benefits Package
🏠Housing
✈️Flights
🏥Medical
🎓Education
🚗Transport
💰Gratuity
🎯Bonus
📦Relocation
GCC Info
Company
NMC Healthcare
5000+ employees
NMC Health is one of the largest private healthcare providers in the UAE. It operates hospitals, day surgery centers, and clinics across the country.
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