NMC Healthcare
Patient Admin Executive
🇦🇪 Abu Dhabi, UAE🏢 On-site
Patient AdministrationHospital Information SystemMedical InsuranceAppointment SchedulingCash HandlingCustomer Service
At a Glance
- Category
- 🏥 Healthcare
- Level
- Mid-Level
- Type
- Full-time
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60 seconds. $5.88 one-time.
- Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
- Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
- Appointment management including no-shows, rescheduling of patients and confirmations.
- Register new patients and ensure the records of current patients are up to date.
- Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
- Provide claim forms in case the patient wants to claim reimbursement.
- Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
- Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.
- Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
- Check emails daily, ensuring you respond to queries in a timely manner.
- Ensure operations are carried out uniformly according to the hospital policies and procedures.
- Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
- Participate in the Hospital training programs.
- Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
Requirements
- •Knowledge of Hospital Information System (HIS)
- •Ability to handle telephone inquiries and patient directions
- •Experience in medical insurance coverage information
- •Ability to process cash, credit card slips, and cheques
- •Knowledge of finance protocols for daily collections
- •Ability to handle patient complaints professionally
- •Commitment to maintaining a clean and safe reception area
Responsibilities
- •Greet patients and direct them to appropriate departments
- •Manage appointments including no-shows, rescheduling, and confirmations
- •Register new patients and update existing records
- •Provide information on medical insurance and collect co-payments
- •Provide claim forms for patient reimbursements
- •Facilitate daily cash collection and deposits at designated locations
- •Check and respond to emails daily
- •Participate in hospital training programs
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Are You in the 25%?
- Check if NMC Healthcare will actually see your resume
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
GCC Info
Company
NMC Healthcare
5000+ employees
NMC Health is one of the largest private healthcare providers in the UAE. It operates hospitals, day surgery centers, and clinics across the country.