Parts Advisor | Al- Futtaim Automotive | DOMASCO

Job Requisition ID: 179380

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role
We are looking for a customer-focused and detail-oriented Parts Advisor to join our Aftersales team in Doha, Qatar. In this role, you will support customers and workshop teams by providing accurate parts advice, managing parts availability, preparing estimates, supporting service orders, and ensuring a smooth customer experience from enquiry through to vehicle delivery.
You will play an important role in achieving parts and service revenue targets while maintaining high standards of customer satisfaction, inventory accuracy, and operational compliance.

What you will do
•    Welcome customers professionally, understand their requirements, and record accurate customer requests without delay.
•    Provide expert advice on automotive parts, accessories, and related enquiries at the parts counter.
•    Prepare accurate cost estimates, explain job requirements clearly, and ensure customers are informed of expected delivery timelines.
•    Create and manage repair orders and job cards in line with business flow and workshop requirements.
•    Coordinate closely with the workshop to follow up on job progress, additional repairs, parts requirements, approvals, and any potential delays.
•    Monitor inventory levels, ensure availability of essential parts, and support regular stock audits and cycle counts to maintain accurate records.
•    Process parts return in line with company policy, inspect returned items, and ensure required documentation is completed.
•    Support achievement of parts, service, accessories, and value-added service revenue targets.
•    Manage cash transactions, billing, petty cash documentation, reconciliation, and filing in line with company procedures.
•    Ensure clear invoice explanation, timely customer communication, and professional vehicle delivery.
•    Maintain high standards of customer satisfaction by resolving concerns promptly and reducing repeated jobs or complaints.
•    Comply with company quality guidelines, SOPs, health and safety requirements, and incident reporting procedures.

Required skills to be successful
•    Strong knowledge of automotive parts, accessories, service processes, and dealership aftersales operations.
•    Ability to understand customer requirements, identify the right parts, and provide accurate recommendations.
•    Experience in preparing estimates, repair orders, invoices, and related documentation related to service.
•    Minimum 3 years of experience in an automobile dealership environment, preferably in a Service Advisor, Parts Advisor, or Aftersales customer-facing role.

About the team
You will be part of the Aftersales team within the Quick Service Centre in Doha, working closely with Service Advisors, workshop teams, technicians, inventory teams, finance, and management.
The team is focused on delivering efficient service operations, accurate parts support, strong customer engagement, and consistent achievement of service and parts revenue targets.

What equips you for the role
•    Bachelor’s degree or diploma in Automobile Engineering, Mechanical Engineering, or a related technical discipline.
•    Strong understanding of automotive dealership and distributor business processes.
•    Working knowledge of SAP, ERP systems, and MS Office applications.
•    Good command of English with strong customer service and communication skills.
•    Ability to manage customer expectations, workshop coordination, cash handling, documentation, and inventory processes with accuracy.
•    Good inventory management skills, including stock monitoring, audits, cycle counts, and returns handling.
•    Strong attention to detail in billing, cash handling, reconciliation, and documentation.
•    Target-oriented mindset with the ability to support service, parts, accessories, and other sales revenue goals.
•    Ability to work in a fast-paced workshop or quick service environment while maintaining accuracy and service quality.
•    Good inventory management skills, including stock monitoring, audits, cycle counts, and returns handling.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.