Parent Experience Lead - Aldar Education
At a Glance
- Category
- 📚 Education
- Level
- Senior
- Type
- Full-time
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Aldar Education is currently seeking a Parent Experience Lead to join one of our schools in Abu Dhabi.
We are looking for an experienced customer-focused professional who thrives on building strong relationships and delivering a personalised, high-quality service. The successful candidate will act as the dedicated point of contact for key parent relationships, ensuring enquiries and concerns are managed with professionalism, discretion and efficiency, while working closely with school leadership to provide an outstanding parent experience.
This role would suit someone with experience in a premium hospitality, luxury hotel, customer relationship, concierge or guest services environment, or within a school or education setting where delivering exceptional service has been central to their role. Fluency in both English and Arabic is essential.
Since its inception in 2007 with just 250 students, Aldar Education has grown into a highly sought-after education provider, with more than 25 owned and managed premium and super-premium schools and academies, in partnership with some of the world's most prestigious institutions including Rugby School, King's College Wimbledon and Cranleigh. The Group now serves more than 38,000 students through 5,000 educators from over 100 nationalities, delivering world-class education across a broad range of curricula and learning pathways from Nursery through to K-12.
If you are passionate about delivering exceptional service, building lasting relationships and creating outstanding experiences for families, we invite you to apply and become part of our journey.
Requirements
- •Experience in premium hospitality, luxury hotels, concierge, or guest services
- •OR experience in a school/education setting with a focus on exceptional service
- •Fluency in both English and Arabic is essential
- •Strong relationship-building skills
- •Ability to manage enquiries and concerns with professionalism and discretion
Responsibilities
- •Act as the dedicated point of contact for key parent relationships
- •Manage enquiries and concerns with professionalism and efficiency
- •Work closely with school leadership to provide an outstanding parent experience
- •Deliver a personalised, high-quality service to families
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Aldar Education manages and operates a portfolio of schools in the United Arab Emirates. It serves students from early years to secondary education.