Outlet Manager

What is the job?

We are seeking a dynamic and experienced Outlet Manager to oversee the daily operation of our Brazilian churrascaria restaurant. In this role, you will be responsible for ensuring exceptional service, managing staff, and optimizing operational efficiency while creating memorable experiences for our guests. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a deep understanding of food and beverage management.

A little taste of your day-to-day:

• Operational Management: Oversee the daily operations of the outlet, ensuring that service standards and guest expectations are consistently met and exceeded.

• Staff Management: Recruit, train, and supervise outlet staff, fostering a positive work environment and encouraging professional development.

• Guest Engagement: Interact with guests to provide personalized service, gather feedback, and address any concerns or special requests.

• Financial Performance: Monitor and manage the outlet’s budget, including labor costs, food and beverage costs, and overall financial performance, striving to achieve profitability targets.

• Menu Development: Collaborate with the culinary team to develop and update the menu, incorporating seasonal items and promotions that align with guest preferences and market trends.

• Inventory Control: Oversee inventory management, including ordering and maintaining stock levels, ensuring that all supplies are readily available while minimizing waste.

• Quality Assurance: Ensure compliance with health and safety regulations, maintaining high standards of cleanliness and sanitation throughout the outlet.

• Event Coordination: Assist in planning and executing special events, promotions, and private functions, ensuring seamless service and guest satisfaction.

• Reporting: Prepare regular reports on outlet performance, staff productivity, and guest feedback, presenting findings to upper management and making recommendations for improvement

What we need from you:

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field

• 4+ years’ related experience, including management experience in a similar restaurant concept or high-volume business environment

• Must speak fluent Portuguese and English, Arabic and other languages are a bonus

• Must obtain certifications or permits as required by local governmental agencies.

What we expect beyond technical know-how:

• Emotional intelligence: Reading the room, sensing staff morale, handling guest emotions calmly, and adapting your approach to different personalities — this is huge in hospitality

• Leadership by example: Being visible on the floor, stepping in during pressure moments, modelling service standards, discipline, and work ethic. Teams follow what they see, not what they’re told

• Communication & clarity: Clear briefings, constructive feedback, active listening, and the ability to translate vision into simple daily actions for the team

• Accountability & ownership: Taking responsibility for results — good or bad. Strong managers don’t pass blame; they fix issues and follow through

• People development mindset: Coaching, mentoring, spotting potential, and genuinely wanting the team to grow. This reduces turnover and builds loyalty

• Calm under pressure: Service will go wrong. Guests will complain. Staff will call in sick. A good manager stays composed and solution-focused

• Guest-centric thinking: Understanding that every decision — staffing, pacing, tone — ultimately impacts the guest experience

• Cultural sensitivity & respect: Especially in diverse teams: fairness, inclusion, and respect build trust and performance

• Adaptability & problem-solving: Quick thinking, flexibility, and making sound decisions with incomplete information

• Integrity & consistency: Being fair, ethical, and consistent in standards and discipline — this builds credibility fast

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.