Operations Supervisor

Role : Operations Supervisor
Location : Dubai

Role Purpose:

Working as an authorizer /checker for bulk fund transfer, CB UAEFTS and other operational activities. • Assist the department manager to ensure the smooth and secure functioning of department processes as per agreed Policies and Procedures and CB regulations and guidelines • Assisting the Department Head with various Reports and other requirements related to the Unit and backing up during his absence

Key Accountabilities of the role

• Review and approve transactions on customer account related services performed under centralized operation Inward & Outward fund transfer (salary, other payments, pension transfer, internal dept transfer and other centralized processes.)

• Handling the RPA BOT activities related to Bulk payments

• Managing the offshore activates related to Bulk payments

• Handling the MIS activities related to Bulk payments.

• Review all transactions against day end report, ensuring its accuracy and genuineness.

• Report any significant exceptions and/or deviations to department / division management for further instructions / guidance.

• Ensure that proper and organized storage of all department records is maintained and archival is done on a timely basis.

• Verify and approve the reconciliation of transactions / accounts, ensuring that corrective action is taken on outstanding items. • Undertake training programs to improve knowledge to enhance role performance and provide training to junior staff.

• Assist the Team leader to maintain proper time standards, good team spirit and service standards.

• Ensure compliance to ADIB policies, procedures, guidelines, standards and maintaining high standard of operational controls

• Working with Department Head for work related automation process with involving other departments and teams (RPA-Automation’s process).

• Involve for department to complete the tasks related to monthly and periodically RCSA-GRC exercises for minimizing the risk factor and overall effective controls related to daily work.

• Involve for department periodically BCM (BIA-BCP-Call testing) tasks completion.

• Undertake any additional assignments / projects entrusted by the line management and complete them as per requirement.

• Handling of customer disputes and inquiries.

Specialist Skills / Technical Knowledge Required for this role:

• A thorough understanding of Bank’s Policies and product knowledge.

• Good understanding of technological issues with sound analytical ability & PC skills.

• Effective communication skills in English & preferably in knowledge in Arabic. • Ability of work independently with minimal supervision.

• Knowledge of payments process & relevant systems.

Previous experience required (if any):

• 2-3 years of banking experience with relevant experience in remittances/Payments function.