Operations Specialist - Maker

Role: Operations Specialist - Maker

Location: Al Ain

ROLE PURPOSE: Review and Processing of RIM and account opening documents of individual customers (related to Branches and DSU), maintaining related documentation based on approved requests in accordance with agreed time standards, authorities and operational policies to a satisfaction level that will assist in achieving the overall mission of operational excellence.

Key Accountabilities of the role:

RIM and A/C Opening for Individual customers:

• Review and Processing of RIM and account opening related to Branches and Direct Sales Unit (DSU). Maintaining related documentation based on approved requests in accordance with agreed time standards, authorities and operational policies to a satisfaction level that will assist in achieving the overall mission of operational excellence

• Maintain the BPM workflow timely for opening accounts for branches and DSU

• Ensure the information input related to the accounts in AMBIT & related systems is correct and identification info and other info are as per supporting documents attached with the file.

• Advise business in case of any discrepancy or missing documents etc. and maintain follow-up standards.

• Follow up the service team by sending frequent emails calls and reminders.

• Timely submission of documents to CCU via BPM for FileNet upload

• End to End account opening in AMBIT

• MIS/Dashboard updation on daily basis, TAT report and related activities.

• Opening New RIMs and accounts with assurance that documents are complete as per the defined checklist.

• Ensure that KYC/EDD has been obtained for High-Risk countries/cases and GCD approvals taken.

• In cases where Compliance standards are not maintained refer to GCD.

• Ensure that documents are complete and necessary approvals are in place as per ADIB Policy

• Ensure that processes are in accordance with operational procedures.

• Investigate customer and business inquiries and providing solutions to solve reported issues

• Perform reconciliation of accounts, taking corrective action on outstanding

• Items and escalate any long outstanding items.

• Undertake training programs to improve knowledge in order to enhance role performance.

• Maintain proper time standards, good team spirit and service standards.

• Assist in enhancing job knowledge of trainees and new staff recruits.

• Ensure compliance to ADIB policies, procedures, guidelines and standards

• Undertake any additional assignments / projects entrusted by the line management and complete them as per requirement.

RESULTS REQUIRED:

• Self-confident.

• Engages with staff with respect.

• Awareness of own abilities / limits - knows when to seek help from others.

• Effective team member (organized, understands role).

• Experience of working with diversified people.

• Understands own workload / capacity – knows when to ask for work, when to ask for help.

• Aware of workload / pressures on others in the team

• Manages time, workload, and priorities effectively.

• Understanding the context of work, can identify issues.

• Recognizes when issues need to be referred to a senior.

Specialist Skills / Technical Knowledge Required for this role:

Needs to have knowledge for basic requirements of banking such as Account Opening documents and systems.

Interpersonal and relationship skills - must have an ability to develop and sustain executive-level relationships as well as internal organization relationships across a variety of roles and levels.

Written and good oral communications skills of English and Arabic. Presentation and facilitation skills (applied in both in-person and phone interactions).
Knowledge of basic principles of providing customer service.

Proficient knowledge of general office systems, PC skills, and MS Office Products

Previous experience: At least 1-2 years of Banking related to Customer onboarding.