Operations Officer, Branch Procedures

Business Specific:

• Follow up with branches to ensure compliance of policies & procedures prescribed for Branch GL’s & suspense accounts.
• Follow up on Minors and PIV/PIN accounts until regularizing these accounts as per the bank policies and procedures.
• Ensure the custody of supporting documents of all GL exceptions.
• Follow up with branches on due write-off, write/back and clean up on outstanding entries in branch GLs.
• Monitor the “RD” cheques report, ensuring the collection fees and issuance of warning letters to customers as per CBK guidelines.
• Follow-up with branches on the closure of accounts with 3 or more RD cheques within 12 months.
• Escalate all un-reconciled entries and pending issues highlighting risks and gaps, to ensure compliance of policies and procedures.
• Prepare letters for PAMA / PIFSS advising on a/c closure and fund transfer, and execute holds on deceased accounts in case of existing liabilities.
• Manage the updates on CID details on newly granted loans/credit cards for accounts with missing CID details.
• Monitor the activated Dormant and Dormant-Unclaimed accounts by branches on daily basis.
• Prepare the Charity Accounts' transfers and Al Amil Accounts to CBK.
• Prepare the quarterly report for Tellers' Cash Allowance Report.
• Monitor used collateral amounts against GB liabilities until rectification.
• Conduct CBK Black List Check for all new current accounts opened/cheque books requested the previous day against CBK Black List System.
• Provide support for branches' inquiries on all branch procedures through a dedicated email for this purpose.

Generic:

Work within defined policies and procedures and adhere to compliance regulations.