Operations Manager-CASS Training

We are currently recruiting for an Operations Manager to join our CASS Training Team in our Headquarters, located in DAFZA, Dubai Airport Freezone.

Scope: Operations Manager-CASS Training is responsible for the business development ensuring new business growth and account management for the existing customers, day-to-day management of training processes and trainee administration, ensuring streamlined efficiency and SIRA compliance for Dubai. This role entails scheduling and booking resources, managing student registrations, reconciling reports with administration and finance, and overseeing other special projects as required by the department. The Operations Manager ensures streamlined operations to support the department’s objectives and compliance standards.

Financial:

• Discuss with the team to formulate strategic and operational objectives quarterly, ensuring they are aligned with financial goals.

• Manage instructor schedules and coordinate class starts to optimize resource utilization and reduce costs.

• Work closely with the management team to ensure all operational, administrative, and compliance functions align with financial regulatory-based best practices.

Customer:

• Develop a pipeline of new customers and new training opportunities in line with the market needs, trends and any specific customer requirements.

• Conversion of pipeline into secured orders driving overall business growth and profitability

• Interact with clients during visits, managing operational training equipment and materials to ensure client needs are met effectively.

• Enforce regulatory authority policy and safety standards to ensure client confidence and satisfaction.

• Handle client registrations and maintain effective communication to support client training programs.

• Motivate employees through positive encouragement to enhance customer service and satisfaction.

Process:

• Perform quality controls and monitor production processes to ensure best practices are in place.

• Purchase materials as required and oversee storeroom stocks to maintain cost-effective inventory levels.

• Manage interaction with client visits, ensuring smooth operational workflow and coordination.

• Work closely with the management team to ensure all operational, administrative, and compliance functions are properly executed according to regulatory best practices.

• Monitor and evaluate training programs, processes, and workflows for quality and effectiveness, making recommendations for improvement.

Innovation:

• Identify opportunities to expand new courses or implement changes within in-house training programs.

• Make process and workflow improvement recommendations based on evaluations.

• Initiate discussions with the team to develop innovative strategies and operational objectives on a quarterly basis.

• Stay updated on industry trends and regulatory changes to continuously improve and innovate training programs and operations

Selection Criteria:

• 5-7 years of experience in operations, training management, or related roles.

• Bachelor’s degree in business administration, Operations Management, or related field.

• Proven track record in managing budgets, inventories, and optimizing resource use.

• Experience in managing budgets and ensuring cost-effective operational measures.

• Demonstrated ability to build and maintain client relationships.

• Strong background in evaluating training programs for effectiveness.

• Experience in formulating and executing strategic objectives with the team.

• Ability to align operational objectives with strategic financial goals.