Officer, Customer Service

Meet and Greet Islamic Customers, Provide extensive customer services to customers in a professional and customer centric approach. Support the Branch Assistant Manager/Branch Manager in Day to Day operations whilst processing error free transactions in a timely manner.

Generic Accountability

• Provide assistance in supporting the Branch Manager / Assistant Manager on implementing change initiatives.

• Ensure processing error free transactions in a timely manner.

• Encourage the customer to use the digital platforms improve the service efficiency/experience and educate the customer how to use the APP

• Receive and process the customer requests within the predefined timelines.

• Generate leads/referrals from walk-in customers .

• Respond to all customer and operations related queries that are routing through other channels without fail within the predefined time lines.

• Processing error free transactions in timely manner such as file quality, follow up,etc

• Up to date product knowledge and processes with respect to NHL.

• Customer needs to be served within the predefined average service time frame 20min

• Job Specific Accountabilities

• Agree on assigned targets with the Branch manager / Assistant Manager.

• Engage with the customers who are waiting for their turn and treat the customers in professional manner

• Ensure proper record control maintenance for customer related documents, signed agreements and etc. as per FAB guidelines and defined SOP’s.

Minimum Qualification

• Bachelor’s degree in Accounting or related discipline.

Minimum Experience

3 years’ relevant experience in the banking sector. Familiarity with bank products and related policies and procedures