Multi Property E Commerce Manager

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.

• Learning opportunities with some of the best professionals the region has to offer.

• We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.

• A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:

• World class training and development, including leadership development.

• Recognition programs.

• Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!

• Discounted food & drink in all our restaurants and bars.

• Discounts for your friends and family.

• Unlimited career opportunities (Internationally and locally)

• Medical and Life insurance

• Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.

OUR EXPECTATIONS FROM THE ROLE:

JOB SUMMARY

The Senior E-Commerce Manager is responsible for owning and optimizing the end-to-end digital performance of JW Marriott Marquis Dubai and Dubai Marriott Harbour Hotel & Suites across all direct and third-party (OTA) channels. This role acts as the custodian of the hotels’ “digital shop window,” ensuring a seamless, high-converting user experience across websites, Marriott.com, Bonvoy channels, and OTA platforms.

The role combines strategic digital leadership with hands-on optimization, driving measurable revenue growth, direct channel contribution, and conversion efficiency. It partners closely with Revenue Management to align digital demand generation with pricing and inventory strategy, particularly during low and shoulder seasons, leveraging targeted campaigns, UX improvements, and content optimization to stimulate demand.

The ideal candidate is commercially minded, data-driven, and deeply experienced in hotel e-commerce, with a strong understanding of UX, digital merchandising, and performance marketing within a luxury hospitality environment.

SCOPE / BUSINESS CONTEXT

Full Time position based at A Full Time position based at JW Marriott Marquis Hotel with some travel to the other properties expected

• Number of Direct Reports - 0

CANDIDATE PROFILE

Experience:

• Bachelor’s degree in Marketing, Digital Marketing, Hospitality, Business, or related field preferred

• Minimum 5–7 years of experience in e-commerce, digital marketing, or revenue-driven digital roles within hospitality or travel

• Proven track record of driving direct channel growth, conversion rate optimization, and revenue performance across multi-property or complex portfolios

• Strong experience managing hotel websites, OTA extranet content, and digital merchandising in a luxury or upscale segment

• Demonstrated ability to collaborate with revenue teams on pricing, demand stimulation, and seasonal strategy

Skills and Knowledge

• Deep understanding of hotel e-commerce ecosystem (direct channels, OTAs, metasearch, GDS)

• Strong UX/UI sensibility with ability to identify friction points and implement conversion improvements

• Analytical mindset with proficiency in web analytics tools, CRM, and channel reporting

• Commercial acumen with focus on ROI, CPA, conversion, and revenue contribution

• Strong copywriting and content optimization skills for digital channels

• Excellent stakeholder management across marketing, revenue, distribution, and agency partners

• Organized, detail-oriented, and able to manage multiple priorities across two properties

CORE WORK ACTIVITIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

BUSINESS RESULTS

• Drive direct channel revenue growth (web, Marriott.com, Bonvoy) and improve conversion rate across all digital touchpoints

• Optimize channel mix to increase direct bookings and reduce dependency on high-cost OTA channels

• Deliver measurable improvements in digital KPIs: conversion rate, bounce rate, booking engine performance, ADR contribution, and revenue per visit

• Support overall property revenue goals through digital demand creation and conversion optimization

ESSENTIAL FUNCTIONS

Digital Strategy & Channel Ownership

• Own and manage the e-commerce strategy for both hotels across direct and OTA channels

• Ensure all digital platforms (brand.com, Marriott.com, OTA listings) are fully optimized for conversion, UX, and revenue performance

• Develop and execute a multi-property e-commerce roadmap aligned with brand standards and commercial objectives

• Ensure consistent, compelling, and accurate digital representation of the hotels across all platforms

UX & Conversion Optimization

• Continuously audit and improve website UX, booking path, content hierarchy, and digital merchandising

• Identify and eliminate friction points in the booking journey to maximize conversion

• Lead A/B testing initiatives, landing page optimization, and user journey improvements

• Collaborate with digital partners to implement best-in-class UX principles and performance enhancements

OTA & Third-Party Channel Management

• Manage OTA content, visibility, and performance (including imagery, descriptions, and promotions)

• Optimize hotel positioning across key OTAs through content quality, review management, and strategic promotions

• Partner with distribution teams to ensure alignment on availability, pricing, and channel strategy

• Monitor OTA performance and identify opportunities to shift demand towards direct channels

Revenue & Seasonal Campaign Alignment

• Work closely with Revenue Management to develop and execute seasonal campaigns

• Translate revenue strategies into digital campaigns that stimulate demand and drive incremental bookings

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.