Multi-Property Assistant Credit Manager

POSITION SUMMARY

Skills and Knowledge

• Leadership skills

• English language

• Training and willing to help continue the success of the property

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Have an adequate knowledge of al Marriott SOP’s (Standard operating procedures) LSOP’s and all related Marriott Corporate policies related to the credit department and the Accounting department general

• Approve issuance of credit as required by the Hotel credit policy daily.

• Maintain supportive roles with other departments.

• Audit compliance to credit policy and LSOP by other departments.

• Balance daily City Ledger with Income audit.

• Insure bills are mailed within 48 hours in adherence to the SOP and credit policy and that they are well presented and completed.

• Follow up on all outstanding accounts and maintain proper follow up documents and maintain a history log.

• Schedule and control the activities and duties of both the Credit Collector and the receivable clerk and monitor their performances.

• Inform top management of current and potential credit problems.

• Work with the Controller and the Assistant in reference to Credit and write off issues.

• Schedule a monthly credit meeting and a quarterly write off meeting.

• Prepare the Quarterly Credit Loss report on a timely basis as requested by the SOP.

• Follow up on credit meetings minutes and advise the Controller and Assistant on the status of the decisions made.

• Insure proper handling of credit cards and imprints.

• Follow up daily with the FO manager on the High Balance sheet.

• Maintain a good relationship with other credit supervisor in town and in other Marriott Hotels in the regions.

• Follow up on group billing and adjust were needed.

• Prepare the monthly aging report and discuss with the Controller and Assistant Controller.

• Reconcile all receivable related accounts monthly to include city ledger, guest ledger, allowance for doubtful accounts and other accounts as requested by the Controller or Assistant Controller.

• Establish an effective cross training program within the department.

• Cover the Accounts Receivable clerk duties during his absence.

• Participate in the Quality improvement process.

• Maintain a close relationship with other department heads.

• Attend from time to time the Sales department briefings.

OTSafety and Security

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

• Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

• Follow company, hotel and department policies and procedures.

• Follows Marriott International Hotels Limited Regional Office policies and procedures

• Protect the privacy and security of guests and coworkers.

• Maintain confidentiality of proprietary materials and information.

• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

• Perform other reasonable job duties as requested by Supervisors and Management.

• Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.

• Assist other employees to ensure proper coverage and prompt guest service.

• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

• Address guests' service needs in a professional, positive, and timely manner.

• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

• Thank guests with genuine appreciation and provide a fond farewell.

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Communication

• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

• Speak to guests and co-workers using clear, appropriate and professional language.

• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Support all co-workers and treat them with dignity and respect.

• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.

• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.