Mobile Device Management - UEM Technology Support

Job Description:

JDSCCM MDM – JL3

As Modern Workplace Device Services, candidate will enable customers Modern Device Management transformation journeys with best practices, innovation, and technical leadership. Responsible for providing technicalleadershipinthecreation,testinganddeliveryoftechnologysolutionsdesignedtomeetcustomers’ business needs

The Modern Device Management Engineer is an experienced multi-skilled professional, with hands on experiencein IntuneandModernWorkplaceManagement.He/sheisagoodteam player,whoispartofateam responsible for delivering end-to-end support services to customers

Manage enterprise Mobile Device Management (MDM) and Modern device Management (UEM) platform by installing, deploying, updating, and monitoring App usage on the company deployed mobile and endpoint devices.Inaddition,providetechnicalsupporttocustomersviatelephone,web,andfacetoface.Thisincludes installing,diagnosing,troubleshooting,repairing,maintaining,andupgradingall SoftwareupgradeandModern devices to ensure optimal mobile and endpoint system performance.

TheEngineerismotivatedtotakestrongownershiponactions,tofindinnovativewaystoimprovetheservices’ agility and efficiency, and to continuously gain more skills.

Responsibilities

• TroubleshootingandworkingexperienceinSCCM1611/1706/1806/1902andlaterversionsCB/Altiris

/DXCCAE.ServiceNow,SM9)

• BasicWindowsOSandNetworkingKnowledge.

• BasicKnowledgeofincidentmanagement.Shouldbeabletoresolvethe Release

• Applicationdeploymentandmonitoring

• Patch management

• ManagementincidentsonSWDtools.

• Flexibletoworkona24X7basis.

• BasicknowledgeofADanddifferentADgroups

• BasicinfrastructureknowledgeoftheSWDtool

• ClientinstallationandMonitoring

• ShouldworkindependentlyonReports,Devicehealthmanagement

• ShouldhaveBasicknowledgeonIncidentmanagementandservicerequesthandling.Shouldbeable to resolve the issues independently.

• Goodtechnical,communicationandpresentationskills.

• Abilitytoadoptandlearnquickly

• Networking concepts – DNS, DHCP, TCP/IP, Subnet, IPv4/IPv6

• Basic debugging skills

• Good communication skills

DesiredSkillsandQualifications

• Overall min 4 years of experience in Information Technology (IT) and min. 2-3 years of relevant experience in Microsoft Endpoint Manager and/or Intune.

• Knowledge on Workspace One, Intune

• Knowledge on ticketing tools like SNOW/Remedy/DXCSM

• Basic knowledge on Cloud, MS Azure, O365 Licensing

Nicetohaveskills:

• Experience in Microsoft Defender, Azure, Intune and MDM.

• Experience in iOS, Android, and Windows application signing, provisioning

• Good communication skills with ability to represent in global meeting/forums/customers.

• Good understanding of network infrastructure.

• Knowledge of Cloud Technologies.

• Excellent problem solving/analytical skills

• Ability to work independently and as part of a team. Must be able to multi-task, change direction, set priorities, and meet deadline

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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