Medical Escort

Company Description

Help patients navigate medical care in Qatar by keeping appointments, transportation, records, and communication coordinated.

At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.

Job Description

As a Medical Escort with International SOS Government Medical Services, you'll accompany patients to medical appointments in Qatar and help coordinate the information, records, transportation, and follow-up required throughout their care. Working with patients, healthcare providers, interpreters, and clinical teams, you'll assist with check-in and discharge, facilitate referrals, maintain accurate documentation, and protect patient confidentiality.

Employment Type: Full-time

Assignment Location: This position is based onsite in Qatar and requires relocation.

Assignment Type: Unaccompanied. The assignment is for the employee only; spouses, children, and other dependents cannot accompany the employee as part of the assignment.

On-Call Requirements: Participation in an on-call rotation and twice-yearly mass-casualty drills is required. The role may occasionally involve hours beyond the normal workday.

Key Responsibilities

• Escort patients to and from medical facilities and assist them through check-in, appointments, discharge, and checkout.
• Communicate medical terminology and relevant context accurately among patients, physicians, interpreters, and clinical staff.
• Coordinate transportation, appointments, and referrals to support timely access to care.
• Obtain medical records from healthcare providers and provide relevant medical information to clinical staff as needed.
• Maintain accurate, HIPAA-compliant documentation within the Care Coordination System.
• Protect the confidentiality and integrity of patient information by following medical privacy requirements and completing required privacy and nondisclosure training.
• Work collaboratively with healthcare providers and follow established infection-control protocols.
• Respond professionally to patient inquiries, telephone calls, and messages.
• Provide administrative support to case management and billing and coding functions, including cross-training to support operational needs.
• Participate in daily operations, office meetings, task-force groups, workflow improvement initiatives, on-call coverage, and required compliance education.
• Communicate with cultural awareness and respect when working with patients, clients, and colleagues in a multinational environment.

Qualifications

Requirements

• High school diploma or equivalent.
• At least three years of healthcare experience.
• Experience working in a clinic or hospital setting.
• Comprehensive knowledge of medical terminology, patient confidentiality, and HIPAA requirements.
• Proficiency with Microsoft Office applications.
• Ability to obtain the provided American Heart Association Basic Life Support (BLS) certification.
• Ability to read, write, and speak English effectively.
• Ability to obtain a base security clearance.
• Ability and willingness to relocate to Qatar for an unaccompanied international assignment.
• Valid passport from your country of record in your possession before relocation, with the ability to maintain a current passport throughout the assignment.
• Ability to sit and stand for prolonged periods and to bend, stoop, and lift up to 15 pounds.
• Ability to participate in on-call coverage and occasionally work beyond the normal workday.Preferred

• Current, unrestricted nursing license from your country of origin.
• Experience handling medical records or supporting patient administration in a clinic or hospital.
• Ability to obtain the provided Advanced Cardiac Life Support (ACLS) and Pediatric Advanced Life Support (PALS) certifications.

Additional Information

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By clicking “I’m Interested” and submitting your application, you acknowledge that you have read and understood the applicable Privacy Policy (available via the link above) and agree that International SOS Government Medical Services, may collect, use, store, transfer, and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes.

Compensation Disclaimer:

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):

Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.