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At Aquarabia Qiddiya City, The Entry Operations Host I plays a key front-line role in welcoming guests, ensuring smooth arrival and exit processes, and managing access control. This role is responsible for creating outstanding first impressions, coordinating guest transportation, and ensuring the seamless use of turnstiles and Aqua Fast Pass access control, while maintaining the highest standards of safety, efficiency, and guest service. Additionally, supports the management of daily operations within the Guest Operations department, ensuring consistent service delivery and effective team coordination.

JOB-SPECIFIC:

▪ Warmly greet and welcome guests upon arrival, creating a positive and friendly first impression while ensuring the overall safety of all guests and colleagues within and while visiting Six Flags & Aquarabia Qiddiya City.

▪ Manage and operate all entry and exit processes, including ticket scanning, pass validation, turnstile access control, verification of tickets and wristbands, re-entry validation, Adventure Experiences access control, Aqua Fast Pass access at rides and attractions, VIP Groups, and Cabana rentals, ensuring smooth and efficient guest flow at all times.

▪ Assist with guest transportation logistics for arrival and exit, provide directions to transportation, parking, and shuttles, and actively manage queues during peak times to maintain operational efficiency.

▪ Provide clear, accurate information regarding park hours, attractions, and services, and respond to guest inquiries, concerns,

complaints, and suggestions professionally and in a timely manner, escalating when necessary.

▪ Support day-to-day efficiency across ticketing, guest services, and park access operations, and work closely with co-workers and the park-wide contact center/support team to assist guests with communication and feedback.

▪ Ensure full compliance with all park policies, procedures, safety and security standards, and Six Flags & Aquarabia Qiddiya City

operational and quality standards, maintaining consistency with departmental goals for quality, safety, and efficiency.

▪ Coordinate and communicate effectively with Security, Transportation, Guest Services, and other departments to ensure seamless execution of operational plans and smooth guest arrival and exit experiences. Maintain clean, organized, and guest-ready entry and access areas.

▪ Maintain accurate records and reports related to entry operations, including visitor statistics, incidents, and equipment maintenance.

Assist in emergency response procedures at access points by guiding guests safely when required.

▪ Thank guests sincerely for visiting and wish them a safe journey home.

▪ Perform any additional duties as assigned.

Requirements

Education: High School/ Diploma

Experience: 1-2 years’ experience in Entry Operations, Access Control, Crowed Control, Guest Services or similar roles, preferably within a water theme park or event setting.

Skills: Strong communication and interpersonal skills with a welcoming demeanor. Ability to quickly address guest concerns. Ability to handle high-pressure situations and manage Guest flows efficiently. Ability to work in a fast-paced, dynamic environment while maintaining a positive attitude.

Languages: Fluent in Arabic, Excellent English.

Core Competencies: Professional and welcoming attitude. Strong focus on Guest flow in Entry and Exit point and delivering excellent guest services. Passion for creating seamless Entry and Exit experiences for guests. Team-oriented and collaborative mindset Attention to detail and ability to adapt to operational needs.

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Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Assist in the preparation and presentation of high-quality pastries, desserts, cakes, and baked goods.
Ensure all pastry items are produced according to established recipes and quality standards.
Support the Pastry Chef and Chef de Partie in daily pastry kitchen operations.
Maintain cleanliness, hygiene, and food safety standards in the pastry section.
Monitor stock levels and assist with inventory control and ordering requirements.
Properly store ingredients and finished products to maintain freshness and quality.
Assist with menu development and the creation of innovative dessert offerings.
Ensure efficient use of ingredients to minimize waste and control food costs.
Train, guide, and support junior kitchen staff when required.
Prepare mise en place and ensure all ingredients are ready for service.
Follow hotel standards and recipes to ensure consistency in all pastry products.
Assist in buffet, banquet, and special event dessert production as required.
Ensure all equipment is operated safely and reported for maintenance when necessary.
Maintain a clean and organized workstation throughout the shift.
Contribute to delivering exceptional guest satisfaction through high-quality pastry products and professional teamwork.

Qualifications

Minimum 2–3 years of pastry experience in a luxury hotel, fine-dining restaurant, or 5-star hospitality environment.
Diploma or certification in Pastry Arts, Baking, Culinary Arts, or a related field.
Strong knowledge of international pastries, desserts, cakes, breads, chocolates, and plated desserts.
Ability to maintain exceptional presentation and quality standards expected in a 5-star hotel.
Knowledge of HACCP, food safety, hygiene, and sanitation standards.
Experience with high-volume production while maintaining consistency and attention to detail.
Ability to work efficiently under pressure in a fast-paced luxury hospitality environment.
Strong teamwork and communication skills, with the ability to collaborate across kitchen departments.
Flexibility to work rotating shifts, weekends, and public holidays.
Professional appearance, positive attitude, and commitment to delivering exceptional guest experiences

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

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