Manager-Solutions

We are currently recruiting for a Manager - Solutions to join our Facilities Management team in our Headquarters, located in DAFZA, Dubai Airport Freezone.

Scope: Manager-Solutions is responsible for developing and presenting technical and commercial solution in response to complex RFP’s/RFT’s. this role involves assessing scope, conducting site visits and developing technical and commercial solutions.

Financial:

• Develop competitive pricing strategies that ensure quality and align with financial goals.

• Conduct financial analysis to identify cost saving opportunities and maximize profitability.

• Conduct benchmarking against industry standards to ensure competitive and attractive pricing structures.

Customer:

• Conduct site visits to understand customer needs and project requirements.

• Identify and propose value add services that enhance the overall value proposition to customers.

• Draft comprehensive responses to RFP’s that meet customer requirements and expectations.

• Present technical solutions and proposals to customers, addressing their specific needs and concerns.

• Build and maintain strong relationships with customers to understand their evolving needs and ensure satisfaction.

• Lead mobilizations, if required, post winning the contract.

Process:

• Conduct thorough reviews of RFP’s to ensure scope compliance and identify key project requirements.

• Identify and coordinate with specialist resources needed for tender projects.

• Collaborate with other business units to ensure timely and accurate submission of tender documents such as procurement, commercial, legal etc.

• Develop detailed technical presentations and documentations for tender submissions.

• Ensure all tender submissions adhere to internal quality standards and external regulatory requirements.

Innovation:

• Identify and include innovative solutions and technologies that enhance service offerings.

• Stay abreast of industry trends and best practices to continuously improve tender responses and solutions.

• Identify new service offerings that can differentiate the company from competitors.

• Provide feedback and insights to the operations team to refine and enhance service based on tender experiences.

Selection Criteria:

• Bachelor’s degree in engineering – (Mechanical/electrical discipline)

• CFM Certification is an added advantage.

• 3 years in the similar position and 7+ years in the FM industry

• Technical skills – Knowledge of FM Processes and methods, MEP Systems, Maintenance and cleaning standards, local regulations, proven experience in developing technical and commercial solutions, excellent analytical and financial skills,

• Soft Skills - Customer Service Orientation, Critical Thinking, Problem solving, ability to work collaboratively and manage complex projects, innovative mindset with a focus on continuous improvement and value creation.

• Hard Skills - Reporting skills, Risk analysis and mitigation planning, SLA/KPI understanding