Manager - Service
At a Glance
- Category
- 🚢 Logistics & Supply Chain
- Level
- Mid-Level
- Type
- Full-time
Before You Apply
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60 seconds. $5.88 one-time.
Strategic:
- Manpower planning and team engagement and retention
- Ensure the customer journey is managed efficiently and ownership with built in KPI tangible for performance monitoring.
- Ensure transparency in all customer transactions - Resolve customer complaints and ensure high customer retention
- Ensure workflow levels are adequate to achieve targets (prospecting, follow ups, business to customer (B2C) and business to business (B2B)
- Drive Value Added Services sales products through the service advisors
Operational:
- Achieve set labour & parts targets
- Maximize workshop productivity, efficiency & utilization
- Regularly monitor service orders (WIP) and ensure timely billing
- Efficient workshop planning
- Manage the Fix First Time Policy
People Management:
- Recruitment
-Training
-Engagement
-Performance management
-Complex situations
Qualification & skills:
- 7 years of relevant experience, 3 of which in a similar capacity
- Diploma in Automobile or Mechanical Engineering
- Experienced in the automobile aftersales sector
- Highly organized and result driven
- Tactical & a decision maker
- customer service orientatedKey Performance Measures:
- Profitability
- Productivity
- Efficiency
- Labor
- TAT
- Quality
- Customer Retention
- Customer Satisfaction
Requirements
- •7 years of relevant experience
- •3 years in a similar managerial capacity
- •Diploma in Automobile or Mechanical Engineering
- •Experienced in the automobile aftersales sector
- •Highly organized and result driven
- •Tactical and a decision maker
- •Customer service orientated
Responsibilities
- •Manpower planning, team engagement, and retention
- •Manage customer journey with tangible KPIs for performance monitoring
- •Ensure transparency in all customer transactions
- •Resolve customer complaints and ensure high customer retention
- •Ensure workflow levels are adequate for B2C and B2B targets
- •Drive Value Added Services sales products through service advisors
- •Achieve set labour parts targets
- •Maximize workshop productivity, efficiency, and utilization
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- See if your CV survives Al Ghurair Group's ATS filters
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- Download Gulf-ready CV
60 seconds. $5.88 one-time.
Al Ghurair Group is a prominent family business in the UAE with diverse interests including food manufacturing, printing, and property development.