Manager - Regulatory Governance

Job Responsibility:

• Drives the implementation of Consumer Protection Standard within defined timeframes by UAE Central Bank and meet all required timelines.

• Tracks and follows-up with all the stakeholders on gap-assessment and solutions for compliance with the regulatory standards.

• Support in publishing timely and complete monitoring update for senior stakeholders covering all broad aspects of the Consumer Protection Regulation.

• Support the implementation plan - covering all products and service areas defined within the Consumer Protection Regulation and Standards

• Reviews Policies and Procedures based on Consumer Protection and other regulatory guidelines and/or observations from Internal Audit, Compliance and Regulators etc. Responsible to lead any ongoing bank-wide regulatory exercises pertaining to Consumer Protection.

• Ensures all Consumer Protection Regulation related reporting, dashboards etc. are published according to set deadlines.

• Publishes required project status updates and highlighting key areas of concern in management reviews at various forums including Consumer Protection Steering Committee

• Involved in critical analysis of approach and interpretation of Consumer Protection Regulation for solutions and planning.

• Ongoing basis, identify weaknesses and implement control checks with support from relevant stakeholders to ensure no deviation from prescribed Consumer Protection standards.

• Develops and maintains a strong relationship with internal & external stakeholders to ensure the Bank remains.

• Coordinates with Business / Segments / Channels for internal and external audit reviews related to Consumer Protection Regulations and oversees timely resolution of any related observations.

Job Skills & Qualifications:

• Graduate Finance or Management Background

• Knowledge of Retail Banking Products, Policies and Services across channels including branches, digital, contact center and Self -Service Channels

• At least 12+ years of banking experience spanning across business processes, products, procedures, operations, compliance, risk and understanding of consumer protection regulation of CBUAE.

What we offer you:

• Competitive salary package

• Strong emphasis on work-life balance and wellbeing across the bank

• World-class Learning & Development platform and career development

• Generous annual leave entitlement and Private Healthcare

• Preferential banking facilities for employees