MANAGER - QUALITY & RISK MANAGEMENT

• Develop and lead the Enterprise Risk Management (ERM) framework, including risk identification, assessment, mitigation, reporting, and governance across all business units.
• Establish and maintain Business Continuity Management (BCM) plans to ensure operational resilience and readiness for disruptions.
• Own and manage ISO and quality certifications, ensuring full compliance, audit readiness, and continuous alignment with international standards.
• Lead internal and external audit programs, ensuring timely closure of findings, root cause analysis, and sustainable corrective actions.
• Define and implement a Quality Management System (QMS) aligned to ISO and EFQM frameworks, embedding best practices across operations.
• Assist in driving a structured Continuous Improvement (CI) program, including CI pipeline management, CI methodology deployment, and tracking of efficiency gains and cost savings.
• Establish and govern enterprise KPI frameworks and performance dashboards, ensuring data accuracy, standardization, and alignment with strategic objectives.
• Implement and oversee risk and internal control frameworks (e.g., RICS), including risk appetite definition, reporting cadence, and escalation mechanisms.
• Lead process re-engineering and optimization initiatives, improving service delivery, productivity, and cost efficiency across all business lines.
• Drive digital enablement of quality and risk processes, including implementation of systems for audit tracking, risk registers, KPIs, and CI logs.
• Manage stakeholder feedback mechanisms, including customer satisfaction, employee engagement, and service quality assessments, translating insights into actionable improvements.
• Promote a culture of quality, risk awareness, and continuous improvement, including coaching business units, supporting risk champions, and driving change adoption.

4. TECHNICAL COMPETENCIES

Quality & Continuous Improvement

• Expertise in Quality Management Systems (QMS), ISO standards, and EFQM excellence models
• Strong knowledge of Lean, Six Sigma, and process optimization methodologies
• Ability to design and implement continuous improvement frameworks and governanceRisk Management & Governance

• Deep understanding of Enterprise Risk Management (ERM) frameworks
• Experience with risk appetite setting, risk registers, and control frameworks (e.g., RICS)
• Strong governance mindset with ability to implement policy and control structuresData & Performance Management

• Ability to design and manage KPI frameworks and performance dashboards
• Strong analytical skills with experience in data-driven decision-making
• Experience in data governance, reporting automation, and performance tracking systemsAudit & Compliance

• Expertise in internal and external audits, compliance frameworks, and ISO certification processes
• Strong capability in root cause analysis and corrective action implementationProject & Change Management

• Strong project management capabilities across cross-functional transformation initiatives

• Experience in changing management and adoption of new processes and systems
• Excellent project management skills with the ability to lead cross-functional teams and drive change within a complex organizational structure.