Manager Operations - Local Shops

Company Description

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat's local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.

We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.

Job Description

Role Summary

Manage and improve local Local Shops operations through vendor management, optimising processes & best practices as well as developing a strong local operations team. Key focus is to drive operational efficiency to support sales and growth locally.

What's on your plate?

• Accountable for local Local Shops operational performance including both commercial & operational KPI's.

• Accountable for 3PL procurement including performance analysis and monthly invoices.

• Accountable for picker performance UTR and hygiene as well as attendance.

• In charge of local content team including scanning stores and menu discrepancies as per OKRs given.

• Work with Head of Local Shops to shape the strategy/plan to achieve targets, ensuring regular reviews and pre-prioritisation.

• Create and maintain a strong partnership with the Sales team; collaborate on strategy, priorities and opportunities.

• Work with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiatives.

• Work closely with key accounts on performance, opportunities and leverage relationship to build local market insights.

• Scope and deliver local initiatives to improve ops metrics quantified with data analysis.

• Drives the team to deliver consistent results & improvements across all Local Shops verticals.

• Consistently reviews performance, highlighting successes and areas of improvements supported by a target action plan.

• Expert in local operational process/procedures, continually evaluating, simplifying, removing non-value adding tasks and auditing compliance.

• Ability to think outside of the box, innovate where product/processes are not available and challenge ways of working.

• Leads by example and provides in-depth training to the team.

• Drive team focuses on objectives and goals by building a cohesive team that drives results through maximum efficiency.

• Share best practices, successful initiatives with our markets to support.

Qualifications

What did we order?

• 3 plus years operational experience in Grocery operations or food/tech business.

• Strong operational experience, local expertise desirable.

• Direct Line management experience.

• Ability to build relationships, motivate peers and manage upwards.

• Ability to build relationships, motivate peers and manage upwards.

• Strong collaborator with the ability to build relationships, influence and communicate effectively.

• Ability to manage upwards and influence regionally.

• Personable and empathic approach to ways of working.

• Present complexities in a simple and compelling way to stakeholders; problem, impact, root cause of problem (data) and resolution.