Mashreq Bank
Manager - Direct Banking Center.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group
🇦🇪 UAE, UAE🏢 On-site
Retail BankingWFMMISSales CoordinationProject ManagementVendor ManagementSLA Management
At a Glance
- Category
- 🏦 Finance & Banking
- Level
- Mid-Level
- Type
- Full-time
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60 seconds. $5.88 one-time.
- Lead and manage the WFM, MIS, Sales Coordinator, and Runner teams to ensure smooth business operations.
- Oversee workforce planning, productivity tracking, and management reporting.
- Manage dialer operations, campaign setup, lead allocation, and database utilization to maximize business performance.
- Drive and deliver business and operational projects for the CCPL team.
- Manage vendor relationships, monitor service delivery, and ensure adherence to agreed SLAs.
- Ensure accurate and timely MIS, analytics, and performance dashboards for management review.
- Implement process improvements to enhance efficiency, productivity, and customer experience.
- Ensure compliance with internal policies, regulatory requirements, and operational controls.
- Collaborate with Business, Operations, Technology, HR, Finance, and other stakeholders to support business objectives. Lead, coach, and develop team members while fostering a high-performance culture.
Requirements
- •Experience in workforce planning and productivity tracking
- •Experience in dialer operations and campaign setup
- •Experience in vendor relationship management
- •Knowledge of MIS, analytics, and performance dashboards
- •Ability to lead, coach, and develop team members
- •Knowledge of regulatory requirements and operational controls
Responsibilities
- •Lead and manage WFM, MIS, Sales Coordinator, and Runner teams
- •Oversee workforce planning, productivity tracking, and management reporting
- •Manage dialer operations, campaign setup, lead allocation, and database utilization
- •Drive and deliver business and operational projects for the CCPL team
- •Manage vendor relationships and monitor service delivery against SLAs
- •Ensure accurate and timely MIS, analytics, and performance dashboards
- •Implement process improvements to enhance efficiency and customer experience
- •Collaborate with Business, Operations, Technology, HR, and Finance stakeholders
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What's Your Score?
- See the score Mashreq Bank's ATS gives your resume
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
GCC Info
Company
Mashreq Bank
5000+ employees
Mashreq Bank offers a wide range of banking products and services, including retail, corporate, and investment banking. It serves individuals and businesses across the UAE and internationally.