Manager - Demand Management (Shared Services) - Dubai Holding Group Services

About Dubai Holding Group Services:

Group Services is Dubai Holding’s shared business services arm that provides consolidated business solutions in procurement, finance and human capital across the Group. With a commitment to talent, digital innovation and continuous improvement, it delivers best-in-class service, enhancing the Group's overall performance. Group Services is dedicated to transforming operations, elevating service quality and cultivating specialized teams focused on excellence and innovation

Group Services comprises of:

Group Services Procurement delivers end-to-end value through strategic sourcing, supplier management, and contracting. Enabled by advanced technology, streamlined processes, strong governance, and data-driven insights, it ensures responsible sourcing, cost efficiency, and operational excellence.

Group Services Finance manages financial transactions, budgeting, and reporting to ensure strong fiscal health and cash flow. It empowers informed decision-making through insights that drive sustainable growth and profitability.

Group Services Human Capital manages the full employee lifecycle, ensuring a smooth journey from recruitment to offboarding while fostering a culture that values and supports people—the Group’s greatest asset.

Empowering talent for the future: Group Services’ greatest strength lies in its people; their collective capabilities serve as the driving force of the company. Dedicated to creating a vibrant talent hub where challenging the norm leads to innovation, collaboration fuels creativity and caring for people and partners cultivates strong relationships, Group Services aims to build a foundation for sustained success. As a business that views success as a shared journey and celebrates every achievement along the way, Group Services offers the opportunity to grow, develop skills and make a meaningful impact.

Dubai Holding Group Services proudly supports a diverse portfolio of companies:

• Dubai Holding Real Estate

• Dubai Holding Entertainment

• Dubai Holding Community Management

• Dubai Holding Land Estates

• Dubai Holding Hospitality

• Dubai Holding Investments

• Dubai Holding Asset Management

About the role:

The Manager - Demand Management will be responsible for the structured intake, assessment, pricing and governance of demand into Group Services.

The role ensures that all new and changing demand (new scope, new services, volume growth, service level changes) is properly evaluated for impact on capacity, cost-to-serve, productivity and service performance before approval and mobilisation. This role plays a key part in maintaining financial transparency, sustainable workload planning, and disciplined growth of Group Services.

Please note that this role is centred around governing and prioritising service requests within a shared services model, rather than procurement, purchasing or supply chain activities. The focus is on managing demand intake, ensuring alignment with service delivery teams and driving transparency and efficiency across enterprise-wide shared services.

Key Responsibilities include:

Demand Intake & Assessment

• Manage the end-to-end demand intake process for all new and incremental scope into Group Services.

• Conduct structured scoping assessments including volume analysis, effort and complexity assessment, service level requirements, and operational impact.

• Coordinate with pillar delivery teams to validate feasibility and impact.

• Ensure demand requests are supported by clear documentation and assumptions.

Demand Governance & Tracking

• Operate the Group Services demand governance framework.

• Prepare demand submissions for review and approval forums.

• Maintain a centralised demand log and ensure visibility of pipeline and approved items.

• Track approved demand through mobilisation and transition to steady state.

Activity-Based Pricing & Cost-to-Serve

• Maintain and enhance activity-based pricing and recharge models.

• Analyse transaction volumes, unit cost assumptions, productivity baselines, and cost-per-resource-unit calculations.

• Support pricing of new services or scope expansions.

• Provide financial transparency on the cost impact of demand decisions.

Volumetrics & Productivity Analysis

• Monitor volumetric trends across pillars and identify material shifts.

• Analyse productivity performance against defined baselines.

• Support identification of efficiency opportunities and automation potential.

• Produce regular reporting and insight packs to support leadership decisions.

Capacity Planning Support

• Support workforce and capacity planning exercises across pillars.

• Translate demand forecasts into FTE and resource implications.

• Identify gaps between demand growth and current delivery capacity.

• Partner with Finance and pillar leads during budgeting and reforecast cycles.

Stakeholder Engagement

• Act as the primary coordination point for demand-related queries.

• Partner with Account Management and Service Management teams to ensure alignment between demand intake and service delivery.

• Provide clear, fact-based communication on cost, capacity, and delivery implications.

Skills & Experience:

• 5–8 years’ experience in Shared Services, GBS, consulting, commercial finance, or operational performance roles.

• Strong analytical capability with experience in volume analysis, productivity measurement, and cost modelling.

• Working knowledge of activity-based costing or pricing models.

• Experience working cross-functionally in matrixed organisations.

• Advanced Excel and data analysis capability.

Preferred Experience:

• Experience in Shared Services or GBS environments.

• Exposure to capacity planning or workforce modelling.

• Experience supporting budgeting or recharge models.

• Power BI or similar reporting tools.

Core Competencies

• Structured and analytical thinker

• Commercially aware and financially literate

• Strong coordination and stakeholder management skills

• Detail-oriented with strong governance mindset

• Comfortable operating with ambiguity

About the Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Classification: Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.