Lobby Lounge Assistant Manager - Raffles The Red Sea

Company Description

Raffles & Fairmont Red Sea, positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont’s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Job Description

Reporting to the F&B Manager, you will be responsible for, but not limited to:

• Ensure correct grooming standards are followed at all times
• Responsible for the smooth operation of the outlet
• Responsible of the Care Program at all times
• Follow up on all financials, LQA, Forbes targets and cascade it down to the team
• Is aware of the daily, monthly and yearly financial targets
• Actively contributes towards the achievement of financial targets
• All issues and negative guest feedback need to be properly reported on Glitch system
• Following up on opening and closing checklists
• Handle financial procedures according to guidelines set by the finance department
• Responsible for linking all facets of service, cuisine and entertainment
• Assume the responsibility of daily operations
• Handles security incidents, guest complaints with confidence and in a professional manner and report it in timely manner to the F&B Manager.
• Ensure all appropriate equipment is on hand for each service period
• Should be creative, confident and prepared to think outside of the box
• Following the personal development plan set by the corporate office
• Following team's personal development and assign KPI's in accordance with Hotel/Departmental goals
• Ensure the operational inventory is always accounted for and in immaculate condition
• Ensure the outlet maintenance is ensured at all time
• Create opportunities for upselling products, establish sales goals and selling strategies
• Develop the restaurant team to strive for excellence
• Creates an efficient rostering system
• Inspires heartists to create a flow of new and 'improved' ideas
• Follow Hotel Evacuation Policy in case of an Emergency
• Ensure awareness and delivers the optimum levels of service and guest satisfaction
• Establish and maintain effective communication across all divisions
• Lead by example through a passionate, hands on approach
• Ensure team's food and beverage knowledge at all time
• Carry out other duties as and when requested by the F&B Manager.
• Organising marketing activities and promotional events in cooperation with the marketing department and F&B Office
• Preparing reports at the end of the operations including guest's comments, sales report, general feedbacks
• Develop a strategy of handling special guest's requests and VIPs

Qualifications

• Bachelor's degree or diploma in Hospitality Management or related field.
• Minimum 5-7 years' experience in 4–5-star Hotel
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Knowledge of food and beverage trends and service techniques.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Detail-oriented with strong organizational skills.

Additional Information

What’s in it for you...

• The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.
• The chance to define the pre-opening operations for two iconic resorts at one of the world’s most anticipated new destinations.
• Become part of a team dedicated to creating unparalleled luxury hospitality experiences.
• A competitive package and excellent opportunities for professional growth.
• Outstanding discounts across the global Accor and luxury brand network.