Lobby Ambassador

Company Description

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

About Raffles Doha

Step into a world of refined elegance and timeless artistry at Raffles Doha, an iconic address nestled within the architectural landmark of Katara Towers in Lusail.

Raffles Doha is where luxury becomes deeply personal — a place defined by quiet sophistication, meaningful moments, and the art of thoughtful service. Rooted in a legacy of gracious hospitality, Raffles is renowned for creating experiences that are intimate, bespoke, and unforgettable.

Here, every detail is considered, every interaction intentional, and every guest journey uniquely curated. Our colleagues are artisans of hospitality, empowered to anticipate needs, craft memories, and deliver service with elegance, discretion, and genuine care.

Joining Raffles Doha means becoming part of a storied brand where excellence is not an aspiration, but a standard — and where hospitality is expressed as an art form.

About the Application Process

At Raffles Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Raffles Doha as our new Lobby Ambassador.

The Lobby Ambassador is the first point of contact for guests entering the hotel. The role is responsible for welcoming guests warmly, assisting with inquiries, coordinating guest flow, and ensuring the lobby experience reflects the elegance and luxury standards of the Raffles brand.

Key Responsibilities:

• Welcome guests with professionalism, warmth, and genuine hospitality.
• Anticipate guest needs and provide proactive assistance during arrival and departure.
• Escort or guide guests to reception, concierge, lounges, restaurants, and hotel facilities.
• Assist guests with hotel information, services, and local attractions.
• Coordinate with Front Desk, Concierge, Bell Desk, and Security teams for smooth operations.
• Manage lobby traffic and maintain guest comfort during busy periods.
• Provide personalized attention to VIP, VVIP, and long-stay guests.
• Handle guest concerns courteously and escalate issues when necessary.
• Ensure the lobby appearance and ambiance meet luxury standards.
• Maintain excellent grooming, etiquette, and brand presentation at all times.

Qualifications

• Previous experience in luxury hospitality, front office, or guest relations preferred.
• Strong communication and interpersonal skills.
• Fluency in English; additional languages are an advantage.
• Professional appearance and confident personality.
• Ability to stay calm and attentive in a fast-paced environment.
• Cultural awareness and excellent customer service mindset.
• Flexibility to work shifts, weekends, and holidays.
• Embrace the Raffles brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized