Lifestyle Manager (Guest Relations Manager)- Creating Connections & Memorable Guest Experiences at Kimpton Sevn Dubai (Pre-Opening)

A Role That Creates Connections, Not Just Experiences

At Kimpton Sevn Dubai, we believe the best memories are made through people.

We're looking for a Lifestyle Manager who naturally connects with others, understands the art of personalised hospitality, and knows how to turn ordinary moments into meaningful experiences.

This role is about curiosity, creativity, and genuine human connection. You will be the face guests remember, the conversation they didn't expect, and the thoughtful detail that transforms a stay into something personal.

Working across the hotel, you will bring the Kimpton spirit to life by creating experiences that feel authentic, individual, and effortlessly memorable.

You are more than a host.

You are a connector, storyteller, and experience curator.

Creating Moments That Matter

At Kimpton Sevn, hospitality is personal.

As a Lifestyle Manager, you will:

• Build authentic relationships with guests throughout their stay
• Create personalised experiences based on individual preferences
• Anticipate guest needs before they are expressed
• Champion guest recognition and emotional engagement
• Bring the personality of the hotel into every interaction

You create moments that guests talk about long after they leave.

Why This Role Matters

Guests may forget what they did during their stay.

They rarely forget how they felt.

In this role, you help shape those feelings by:

• Creating meaningful guest connections
• Supporting guest loyalty and repeat visitation
• Enhancing the lifestyle identity of the hotel
• Acting as an advocate for guest needs and preferences
• Building emotional engagement throughout the guest journey

You transform hospitality into something genuinely human.

Be the Personality Behind the Experience

You are naturally engaging, approachable, and emotionally intelligent.

Through your role, you will:

• Welcome guests as individuals, not room numbers
• Build relationships with VIPs, repeat guests, and long-stay residents
• Create memorable moments tailored to each guest profile
• Celebrate special occasions and milestones
• Help guests discover the unique personality of Kimpton Sevn Dubai

Your presence becomes part of the guest experience itself.

What We'll Support You to Do

Create Memorable Guest Experiences

Deliver thoughtful and personalised experiences that exceed expectations.

Strengthen Guest Relationships

Build trust, loyalty, and genuine connections with guests.

Champion Guest Recognition

Ensure every guest feels seen, valued, and remembered.

Bring the Lifestyle Brand to Life

Represent the personality, culture, and energy of Kimpton Sevn Dubai.

The Gig

Reporting to the Guest Experience Manager, the Lifestyle Manager is responsible for creating personalised guest experiences and fostering meaningful relationships that strengthen guest satisfaction and loyalty.

• The Opportunity: Become one of the most recognised faces of the hotel
• The Focus: Guest engagement, recognition, and personalised hospitality
• The Impact: Create memorable experiences that drive loyalty and advocacy

You will be at the centre of the human side of hospitality.

Stay Human

At Kimpton, we believe hospitality should feel personal.

In this role, you will:

• Lead with authenticity and warmth
• Create genuine emotional connections with guests
• Celebrate individuality and personal expression
• Deliver service that feels natural rather than scripted

You make people feel they belong.

Your Day-to-Day

No two days are the same; your responsibilities will span a range of guest-focused and collaborative activities, including but not limited to:

Guest Connection & Relationship Building

• Welcome and engage with guests throughout their stay
• Build strong relationships with VIPs, repeat guests, and long-stay guests
• Maintain visibility within public areas and guest touchpoints
• Support personalised guest recognition initiatives

Experience Curation

• Create tailored experiences based on guest interests and preferences
• Coordinate amenities, surprises, celebrations, and special occasions
• Support unique guest requests and memorable moments
• Recommend local experiences and lifestyle activities

Guest Advocacy

• Act as the voice of the guest within hotel operations
• Share guest preferences and insights with operational teams
• Ensure guest expectations are communicated and delivered effectively
• Support seamless service delivery across departments

Feedback & Service Recovery

• Engage with guests to gather feedback and insights
• Address concerns with empathy and professionalism
• Support service recovery efforts that strengthen guest loyalty
• Identify opportunities for continuous improvement

Lifestyle Experiences & Activations

• Support guest events, social experiences, and hotel activations
• Encourage guest participation in hotel experiences
• Contribute creative ideas that enhance guest engagement
• Help build a sense of community within the hotel

Pre-Opening Responsibilities

• Assist in developing guest recognition programmes
• Support creation of guest preference tracking systems
• Participate in training and culture-building initiatives
• Contribute to service journey design and opening readiness activities

What Success Looks Like

• Exceptional guest feedback and recognition scores
• Strong relationships with VIP and repeat guests
• High levels of guest engagement and loyalty
• Consistent delivery of personalised experiences
• Positive contribution to the hotel's lifestyle identity
• Successful support of pre-opening guest experience initiatives

Who This Role Is Perfect For

• Naturally charismatic and relationship-driven hospitality professional
• Passionate about people, experiences, and storytelling
• Strong communicator with excellent interpersonal skills
• Curious, creative, and emotionally intelligent
• Detail-oriented and highly organised
• Energised by creating memorable moments for others

What We Need From You

Ideally, you bring some (or all) of the following qualifications and experience:

Education

• Hospitality, Tourism, Guest Experience, Communications, or related qualification preferred

Experience

• 3–5 years in Guest Relations, VIP Services, Front Office, or luxury hospitality operations
• Experience within lifestyle or luxury hotels preferred
• Strong understanding of personalised guest engagement and service culture
• Pre-opening experience is advantageous
• GCC/Dubai experience beneficial

Personal Attributes

• Warm, authentic, and naturally engaging
• Strong emotional intelligence and empathy
• Excellent communication and relationship-building skills
• Proactive and intuitive in anticipating guest needs
• Creative and experience-focused mindset
• Passionate about creating meaningful human connections

What You Can Expect from Us

At Kimpton Sevn Dubai, part of IHG Hotels & Resorts, we believe our success begins with our people.

We invest in you through competitive compensation, global travel privileges, and meaningful career growth opportunities within one of the world’s most respected hospitality groups.

We are proud to be an equal opportunity employer. We are committed to providing fair and inclusive employment opportunities to all colleagues and applicants, regardless of race, colour, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, marital or family status, veteran status, or any other protected characteristic under applicable law.

Through our myWellbeing framework, we actively support the physical, mental, and emotional wellbeing of our teams—because when our people are supported and thriving, they create exceptional experiences for our guests and each other

Kimpton Sevn Dubai: A Culture of Connection, Craft & Care

At Kimpton Sevn Dubai, you are not simply joining a team—you are becoming part of a culture that is personal, thoughtful, and distinctly human.

We are a close-knit, collaborative community where trust is earned, individuality is valued, and excellence is shaped through genuine care for people and experience.

We believe diverse perspectives strengthen our culture and inspire creativity. We seek individuals who are naturally intuitive, detail-oriented, and passionate about creating memorable moments that feel both effortless and meaningful.

At Kimpton, hospitality is bold yet refined, expressive yet intentional. More than a place to stay, we create spaces where guests feel connected, inspired, and truly welcomed—and where our teams feel empowered to bring their personality, creativity, and craftsmanship to everything they do.

Ready to Shape Something Distinctive?

If you do not meet every requirement but believe you bring the right energy, creativity, and passion for people, we would still love to hear from you.

Join Kimpton Sevn Dubai and be part of shaping a luxury lifestyle experience where individuality is celebrated, ideas are valued, and every detail contributes to something memorable.