Laundry Supervisor - Six Senses Southern Dunes Red Sea

Vision and Values

As Laundry Supervisor, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

Wellness

I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes playing an active role and participating regularly in our Mission Wellness activities.

Sustainability

Sustainability is at the core of everything we do at Six Senses. I will ensure to follow all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging. I will maintain a harmonious and sensitive approach to our environment and cultural surroundings.

Out of the Ordinary

I will deliver Out of the Ordinary experiences that harmonizes with our brand values and combine quirky element of surprise to take any regular moment and craft it into a beautiful memory.

Operational Ownership

In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.

I will support Laundry Manager and focus on the rejuvenation of the room experience. Room amenities, services and products will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.

I will work in partnership with other departments to ensure guest’s needs are determined/met and oversee the overall smooth operation of guest arrivals.

I will have a thorough knowledge of all facilities and services offered by the resort including type of rooms. I will administer all laundry and laundry facilities and ensure secure environment for all hosts. I will participate/monitor and control the linen inventory process.

A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.

My duties and responsibilities will include:

Handle and assist in department training and orientation of all new hosts and regular trainings to Housekeeping hosts to improve job performance, meet guidelines and standards of service and operation.

Demonstrate to Housekeeping hosts how to perform each task in job description according to hotel service standard.

Maintain regular and effective communication with other departments to ensure the smooth operation of housekeeping functions.

Monitor daily arrivals according to occupancy report in co-ordination with the Laundry and Housekeeping management.

Confirm daily arrivals in occupancy report to determine allocation of tasks for Housekeepers.

Supervise and inspect the work of Housekeeping hosts ensuring high standard of order, hygiene, sanitation, cleanliness and aesthetic value throughout all service areas and assist when necessary.

Responsible for the immaculate appearance of all areas of responsibility and cares for all details.

Ensure room amenities and food amenities are placed in the room according to standard operating procedure during room inspection.

Ensure Housekeeping hosts have the tools and equipment needed to effectively carry out their respective area of responsibilities.

Administer schedules to ensure enough manpower coverage and to minimize overtimes payment.

Remove furniture, curtains and other fixtures, which require repair, replacement, spotting, waxing or cleaning.

Inspect corridors and service areas as assigned to ensure high standard of order and cleanliness.

Monitor all activities on assigned areas and report irregularities to Security department.

Ensure all lost and found items are labelled, recorded and stored with Housekeeping management.

Issue and control availability of room keys.

Respond to guest requests and immediately handles issues and feedback related to Housekeeping.

Monitor and schedule regular deep cleaning projects when required.

Ensure Housekeeping office and all storage facilities of housekeeping are kept in good condition and order.

Maintain stock level requirements of materials, equipment and general supplies and ensures requisitions are made as required.

Ensure all equipment and machinery is cleaned and maintained in good condition and stored correctly.

Control inventory of all stock items including linen and cleaning agents to safeguard against loss.

Control expenses and minimize waste within all areas of Housekeeping

Assist with performance reviews of Housekeeping hosts and prepare guidelines and time frames for improvement.

Report any health or safety hazards to the Housekeeping management.

Provide assistance to guests in all hotel emergency evacuation and medical procedures.

Ensure that all Housekeeping hosts perform duties in accordance with hotel guideline

Maintain a high standard of personal appearance, grooming and hygiene.

Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.

Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.

Ensure all equipment of the department is kept clean and in good working condition.

Upsell all resort facilities and activities.

Attend meetings and training as required.

Knowledge and strict adherence to LQA standards.

Perform any additional tasks given to me by supervisor/management.