Laundry Attendant

Company Description

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Raffles & Fairmont Doha

Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together.

Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.

Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler.

Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.

About the Application Process

At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Laundry Attendant.

As a Laundry Attendant at Raffles Doha and Fairmont Doha, you will be responsible for delivering exceptional standards of garment and linen care to support a seamless luxury guest experience. Representing the elegance and service excellence of both Raffles and Fairmont, you will ensure all hotel linens, uniforms, and guest laundry are handled with the utmost care, efficiency, and attention to detail in accordance with the highest hospitality standards.

You will play an integral role in maintaining the impeccable presentation and operational excellence of the hotel by ensuring laundry services are completed accurately, timely, and professionally. Working closely with the Housekeeping and Laundry teams, you will contribute to creating exceptional guest experiences while upholding the distinguished reputation of Raffles Doha and Fairmont Doha.

Key Responsibilities:

• Operate and maintain laundry equipment, including washing machines, dryers, pressing machines, and ironing equipment, in accordance with hotel standards and safety procedures.
• Ensure all hotel linens, uniforms, and guest laundry are cleaned, pressed, and presented to the highest luxury hospitality standards.
• Handle guest laundry requests efficiently and professionally, ensuring timely delivery and exceptional attention to detail.
• Sort, wash, dry, fold, press, and organize laundry items while following proper fabric care and laundry procedures.
• Inspect linens, uniforms, and guest garments for damage, stains, or wear, reporting any issues to supervisors promptly.
• Maintain cleanliness and organization of the laundry area, storage rooms, and equipment at all times.
• Monitor inventory levels of laundry supplies, chemicals, linens, and uniforms, reporting shortages as required.
• Adhere to hygiene, sanitation, and health & safety standards while handling laundry chemicals and equipment responsibly.
• Coordinate closely with the Housekeeping team and other departments to support seamless hotel operations and guest satisfaction.
• Respect guest privacy and maintain confidentiality of guest information and belongings at all times.
• Handle guest concerns and special laundry requests professionally, ensuring prompt resolution and service excellence.
• Contribute to a positive and collaborative team environment while upholding the luxury service culture of Raffles Doha and Fairmont Doha.

Qualifications

What will you bring to this role?

• Previous experience in Laundry Operations, Housekeeping, or a similar role within a luxury hotel environment preferred.
• Basic knowledge of laundry procedures, fabric care, stain removal techniques, and laundry equipment operation preferred.
• Strong attention to detail with a commitment to maintaining the highest standards of cleanliness, presentation, and garment care.
• Excellent interpersonal and communication skills with a passion for delivering exceptional guest service.
• Ability to handle guest requests professionally, courteously, and with discretion.
• Physically fit and able to perform laundry duties efficiently in a fast-paced environment, including lifting, standing, and repetitive tasks.
• Ability to multitask, prioritize responsibilities, and work independently while maintaining operational excellence.
• Strong organizational skills and the ability to follow departmental procedures, hygiene standards, and brand standards consistently.
• Ability to work collaboratively within a diverse and multicultural team environment.
• Flexibility to work rotating shifts, weekends, and public holidays as required.
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized

Additional Information

Employee Benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging: We celebrate our differences. We support each other and we always stand together.​

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity: We build trust through mutual respect and being authentic.​

Diversity & Inclusion

We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.