Key Account Manager – Commercial Vehicles

Job Purpose:

The Key Account Manager is responsible for managing relationships with key customer accounts across the fleet, transport, logistics, government, and corporate sectors to generate sales from these accounts. The role focuses on customer engagement and expanding business opportunities by penetrating key accounts through a plan aligned with management objectives. This role requires conducting regular field visits to maintain relationships with existing customers and generate new opportunities.

The ideal candidate must have an established customer network in the UAE market, a good knowledge of commercial vehicles and sales techniques, supported by a proven track record of fleet sales achievements.

Job Responsibilities

• Achieve assigned sales targets.
• Maintain regular communication and build strong partnerships with assigned key accounts to support operational requirements and ensure customer satisfaction.
• Handle customer enquiries, provide product information, and coordinate with internal teams to ensure timely delivery and service.
• Conduct scheduled field visits to fleet operators, transport companies, logistics firms, schools, construction fleets, hospitality groups, and government entities.
• Implement management plans to penetrate potential customers within the transport, school, hospitality, and small-fleet segments.
• Add active customers to the existing client base in line with the targets set.
• Arrange customer visits, demonstrations, and product introductions in alignment with management strategy.
• Follow up on proposals, tenders, commercial offers, and required documentation.
• Apply sales techniques, including consultative selling, solution-based selling, highlighting product advantages, TCO (Total Cost of Ownership) positioning, and promoting after-sales value propositions.
• Engage with transport companies, schools, hospitality groups, logistics operators, construction fleets, and government entities.
• Promote extended warranty options, service contracts, accessories, and other after-sales programmes.
• Provide relevant input on market intelligence and competitor activities. Product Knowledge & Training

• Develop comprehensive knowledge of JMMC buses, vans, and minibuses.
• Attend internal training programmes to enhance sales techniques and product knowledge. Policies, Procedures, and Compliance

• Understand and adhere to Standard Operating Procedures (SOPs), credit approval processes, and financial policies relating to fleet sales.
• Ensure compliance with GIA policies, Anti-Money Laundering (AML), and Know Your Customer (KYC) requirements.
• Follow all company and departmental policies related to vehicle purchasing, registration, insurance, and payment procedures for commercial buyers.
• Maintain accurate documentation and ensure the timely submission of all sales-related paperwork.
• Ensure adherence to ISO standards and SOP-driven sales processes for commercial vehicle sales. Educational Qualifications

• Bachelor's Degree or Diploma in Business, Automotive Studies, or a related field. Work Experience

• Minimum of 5–7 years' experience in commercial vehicle fleet sales within the UAE.
• Must have an existing customer network within the fleet and transport sectors. Competencies

• Proven sales track record.
• Solid knowledge of buses, vans, minibuses, and fleet operations.
• Demonstrated capability in key account management.
• Proficiency in CRM systems and digital sales tools.
• High-energy, proactive, and field-driven personality.
• Strong professional presence and customer engagement skills.
• Valid UAE driving licence. Languages

• English; Arabic is preferred.