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Home/Jobs/Jr. Hostess / F&B Team Member
IHG logo
IHG

Jr. Hostess / F&B Team Member

🇶🇦 Qatar, Qatar🏢 On-site
F&BHospitalityCustomer ServiceUpsellingFood & Beverage

At a Glance

Category
🏨 Hospitality & Tourism
Level
Mid-Level
Type
Full-time
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IHG logo
IHG

About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You’ll find us in the exclusive West Bay area, close to the city’s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, health, and fitness club, and a rooftop pool, ensure a memorable stay.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

What’s the job?

As Jr. Hostess / F&B Team Member, you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience. Promote the desired work culture by living the 5 winning ways value – Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.

Your day-to-day

  • Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
  • Greet and seat customers and serve them in a professional, discreet and personalized way
  • Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
  • Consistently monitor quality of food & beverage being served
  • Practice good customer relations and attend to customer complaints / queries satisfactorily
  • Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
  • Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)
  • Ensure minimum wastage, breakage and spoilage
  • Actively use up selling techniques to exceed guest expectations and increase revenue

How do I deliver this?

  • We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.
  • True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
  • True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
  • True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
  • True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

What We Offer :

We’ll reward all your hard work with a competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Requirements

  • •Ability to provide professional and personalized guest service
  • •Knowledge of food and beverage menus
  • •Strong customer relations and complaint handling skills
  • •Ability to maintain hygiene and cleanliness standards
  • •Ability to perform service preparations (mis-en-place, mis-en-scene)
  • •Ability to use upselling techniques to increase revenue

Responsibilities

  • •Perform all necessary tasks to service food and beverage according to hotel standards
  • •Greet and seat customers in a professional and discreet manner
  • •Provide advice to guests regarding the food and beverage menu
  • •Monitor the quality of food and beverage being served
  • •Attend to customer complaints and queries satisfactorily
  • •Maintain cleanliness of the outlet and upkeep of service equipment
  • •Ensure minimum wastage, breakage, and spoilage
  • •Promote the company's 5 winning ways values

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Company
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IHG

IHG is a global hospitality company. It manages and franchises a portfolio of hotel brands, serving travelers and guests around the world.

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