ITSM - Service Mapping Consultant - CMDB

Job Description

We are currently looking for Senior Service mapping Consultant for our Qatar operations

Required Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent work experience).

• Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping).

• Strong understanding of CMDB structure, CI classes, and relationships.

• Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms).

• Experience troubleshooting discovery probes, patterns, and integrations.

• Ability to analyze complex service dependencies and present clear visual service maps.

• Strong problem-solving skills with attention to detail.

• Excellent communication and collaboration skills.

Key Responsibilities

• Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform.

• Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure.

Joining time frame: 2 weeks (maximum 1 month)