Waad Education
IT support Officer
🇸🇦 Jeddah, Saudi Arabia🏢 On-site
IT SupportMicrosoft 365WindowsNetworkingHardware TroubleshootingCybersecurity
At a Glance
- Category
- 💻 Technology
- Level
- Mid-Level
- Type
- Full-time
Before You Apply
- Test your resume against Waad Education's ATS
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
- Provide daily technical support and troubleshoot hardware/software issues.
- Install, configure, and maintain computers, printers, projectors, and smart boards.
- Support school networks, email, Microsoft 365, and educational systems.
- Maintain IT equipment, software, and asset records.
- Assist with classroom technology, exams, and school events.
- Ensure basic cybersecurity, data protection, and regular system updates.
- Manage and follow up on IT support requests and incidents.
- Coordinate with external IT vendors when required.
- Bachelor’s degree in IT, Computer Science, or a related field.
- 1–3 years of IT support experience; school experience is preferred.
- Good knowledge of Windows, Microsoft 365, hardware, and basic networking.
- Strong troubleshooting, communication, and customer-service skills.
- Ability to work under pressure and support users professionally.
Requirements
- •Bachelor’s degree in IT, Computer Science, or a related field
- •1–3 years of IT support experience
- •Good knowledge of Windows and Microsoft 365
- •Hardware and basic networking knowledge
- •Strong troubleshooting and communication skills
- •Customer-service skills
- •Ability to work under pressure
Nice to Have
- •School experience is preferred
Responsibilities
- •Provide daily technical support and troubleshoot hardware/software issues
- •Install, configure, and maintain computers, printers, projectors, and smart boards
- •Support school networks, email, Microsoft 365, and educational systems
- •Maintain IT equipment, software, and asset records
- •Assist with classroom technology, exams, and school events
- •Ensure basic cybersecurity, data protection, and regular system updates
- •Manage and follow up on IT support requests and incidents
- •Coordinate with external IT vendors when required
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Before You Apply
- Test your resume against Waad Education's ATS
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
GCC Info
Company
Waad Education
50-250 employees
Waad Education operates educational institutions and provides learning services. It serves students and families within Saudi Arabia.