IT Support
At a Glance
- Category
- 💻 Technology
- Level
- Mid-Level
- Type
- Full-time
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Key Accountabilities
• Provide first‑line support for basic hardware and software issues.
• Assist with installation and configuration of laptops, desktops, and mobile devices.
• Support onboarding by preparing devices, accounts, and access permissions.
• Troubleshoot common issues related to Windows OS, Office 365, email, and network connectivity.
• Log and track IT service desk tickets, ensuring timely follow‑up.
• Assist in maintaining IT asset inventory and documentation.
• Support meeting rooms and video conferencing setups.
• Escalate complex issues to senior IT staff when required.
• Follow IT policies, cybersecurity guidelines, and best practices.
Required Skills & Competencies
- Function / Department: Information Technology
- Job Location: Riyadh – Overhead
- Reports To: IT Manager
- Years of Experience: 0–1 year (Fresh Graduate)
- Degree / Qualification: Bachelor’s degree in Information Technology, Computer Science, or related field
- Basic knowledge of Windows OS, Office 365, and networking fundamentals.
- Strong communication and customer service skills.
- Eagerness to learn and develop technical skills.
- Ability to troubleshoot common IT issues.
- Good organizational and follow‑up skills.
- Fluency in English; Arabic is an advantage.
Requirements
- •Bachelor’s degree in Information Technology, Computer Science, or related field
- •0–1 year of experience (Fresh Graduate)
- •Basic knowledge of Windows OS, Office 365, and networking fundamentals
- •Strong communication and customer service skills
- •Eagerness to learn and develop technical skills
- •Ability to troubleshoot common IT issues
- •Good organizational and follow-up skills
- •Fluency in English; Arabic is an advantage
Nice to Have
- •Arabic language proficiency
Responsibilities
- •Provide first-line support for basic hardware and software issues
- •Assist with installation and configuration of laptops, desktops, and mobile devices
- •Support onboarding by preparing devices, accounts, and access permissions
- •Troubleshoot common issues related to Windows OS, Office 365, email, and network connectivity
- •Log and track IT service desk tickets, ensuring timely follow-up
- •Assist in maintaining IT asset inventory and documentation
- •Support meeting rooms and video conferencing setups
- •Escalate complex issues to senior IT staff when required
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- Scan your CV for errors before JASARA PMC sees it
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60 seconds. $5.88 one-time.
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