IT Support Engineer
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Job Responsibilities
• Act as the first point of contact (Helpdesk) for users seeking technical assistance via phone or email.
• Ensure optimal performance of computer systems and maximize user productivity.
• Install and configure computer hardware, operating systems, and software applications.
• Monitor and maintain IT infrastructure, including computer systems and networks.
• Demonstrate proficiency in Microsoft Office 365 Suite (Outlook, Word, Excel, PowerPoint).
• Assess technical issues and determine the most effective solutions based on available information.
• Perform remote troubleshooting using diagnostic tools and techniques.
• Escalate unresolved issues to higher-level support teams as necessary.
• Provide timely and accurate updates on the status of IT support tickets.
• Document incidents, resolutions, and system events in detailed logs.
• Follow up on open tickets and ensure all updates are properly recorded.
• Maintain scheduled backups and ensure secure storage of backup.Requirements
• Minimum of 3 years' experience in a similar IT support role within the UAE.
Requirements
- •Minimum of 3 years' experience in a similar IT support role within the UAE
Responsibilities
- •Act as the first point of contact (Helpdesk) for users
- •Ensure optimal performance of computer systems
- •Install and configure computer hardware, operating systems, and software applications
- •Monitor and maintain IT infrastructure
- •Demonstrate proficiency in Microsoft Office 365 Suite
- •Perform remote troubleshooting
- •Escalate unresolved issues to higher-level support teams
- •Document incidents, resolutions, and system events
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