IT Support Engineer - Enterprise Monitoring (Data Centre Operations)
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IT Support Engineer – Enterprise Monitoring (Data Centre Operations) | Abu Dhabi
We are hiring an IT Support Engineer to join a Data Centre Operations team supporting a leading UAE financial institution in Abu Dhabi. This is a hands on, junior to early career role focused on system monitoring, backup operations, and core banking support.
What you will do
- Perform daily system monitoring across servers, hardware, applications, and key processes, including uptime checks and verification of scheduled jobs such as backups and DR replication
- Execute daily backup operations, ensuring file systems and data are backed up correctly, recovery media is created, and media is recycled
- Provide level 1 support across teams, investigating and troubleshooting issues as they arise
- Monitor performance and capacity across IT systems, applications, and data centre components
- Support core banking end of day activities and generate related reports
- Respond to IT, data centre, and database alerts and hardware malfunctions
- Track, document, and report incidents accuratelyWhat you bring
- Bachelor's degree in Computer Science, Information Technology, or Computer Engineering
- 0 to 2 years of experience in a similar IT support or data centre operations role
- Working knowledge of servers (rack/blade), storage (SAN/NAS, backup and archive), and operating systems including Windows, Linux, and ideally AIX
- Exposure to virtualization technologies (VMware, Hyper V, or OpenShift) is an advantage
- Banking, finance, or core banking systems exposure is a strong plus
- Fluent in Arabic with a good command of English
- UAE based or willing to relocate to Abu Dhabi
- Strong communication skills and ability to work flexible hours, including shift coverage where required.Why this role
Join a high visibility data centre function supporting critical banking infrastructure, with direct exposure to enterprise monitoring, disaster recovery processes, and core banking operations. A strong stepping stone for engineers looking to build a career in financial sector IT infrastructure.
Requirements
- •Bachelor's degree in Computer Science, IT, or Computer Engineering
- •0-2 years of experience in IT support or data centre operations
- •Working knowledge of servers, storage, and operating systems (Windows, Linux, AIX)
- •Fluent in Arabic with good English command
- •UAE based or willing to relocate to Abu Dhabi
- •Ability to work flexible hours/shifts
Nice to Have
- •Exposure to virtualization technologies (VMware, Hyper V, OpenShift)
- •Banking, finance, or core banking systems exposure
Responsibilities
- •Perform daily system monitoring
- •Execute daily backup operations
- •Provide level 1 support and troubleshoot issues
- •Monitor performance and capacity
- •Support core banking end of day activities
- •Respond to IT/data centre/database alerts and hardware malfunctions
- •Track, document, and report incidents
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