IT Manager

Welcome to the voco family. Now that you are part of our family, let’s explain the role you will play.

Service at voco Muscat Al Mouj should not just be about delivering the basics. It isn’t a hygiene factor, With some subtle tweaks and areas of focus, service can be a core manifestation of the brand. As we will come to see, our Service Strategy embraces the core Brand Promise of “Reliably Different”.

WHAT WILL I ACTUALLY BE DOING?

The overarching Service Style at voco is based around the concept of hosting. Hosting is an intuitive, appealing and positive concept the embodies the voco brand and service experience. It’s all about thinking and taking care of others, being thoughtful to their needs and ensuring they’re always happy, relaxed and comfortable.

If there’s on thing we know, it’s that a great Host is at the heart of every great stay. That’s why all our staff play the role of Host for our guests at voco. Everyone is empowered to take responsibility for making sure things are done well, and everyone is proud to deliver Reliably Different experience.

Regarding the role and responsibilities, you will need to perform the followings:

The IT Manager at voco Muscat Al Mouj is responsible for the effective operation, maintenance, and security of all hotel technology systems and infrastructure. This includes managing network and server systems, supporting hotel operations with technology solutions, ensuring data security, and aligning IT practices with IHG’s corporate standards and local regulatory requirements. The IT Manager also provides timely technical support to hotel colleagues and ensures that all IT systems are optimized to deliver an exceptional guest and colleague experience.

• Ensure the smooth functioning of all IT systems, including property management systems (PMS), point of sale (POS), telephone systems, internet access, guest room technologies, office productivity tools, and back-office systems.• Maintain secure and reliable network infrastructure including LAN, WAN, Wi-Fi, and internet connectivity across all areas of the hotel.• Oversee server management, data backups, disaster recovery procedures, and business continuity planning.• Ensure compliance with IHG’s information security policies and IT brand standards.• Monitor and maintain systems to protect against cyber threats, malware, and unauthorized access.• Implement and enforce data protection and privacy protocols in line with local regulations and IHG standards (e.g., GDPR, PCI-DSS).• Coordinate regular security audits, system patches, and software updates.• Provide first-line IT support to hotel colleagues for hardware, software, and application issues.• Ensure timely resolution of technical issues with minimal disruption to hotel operations.• Manage IT helpdesk processes and maintain accurate incident logs and documentation.• Liaise with approved external IT vendors and service providers for procurement, installation, maintenance, and support.• Manage inventory of all IT equipment and software licenses; ensure all assets are tracked and maintained appropriately.• Negotiate service contracts and manage performance of third-party providers.• Plan and execute IT projects including system upgrades, new technology rollouts, and infrastructure improvements.• Collaborate with other departments to understand operational needs and recommend technology-driven solutions.• Participate in budgeting, forecasting, and planning for IT capital expenditures and operational costs.WHAT ARE THE REQUIREMNTS AND KEY COMPETENCIES?

• Bachelor’s degree in Information Technology, Computer Science, or a related field.• Minimum 3–5 years of experience in IT management, preferably in the hospitality industry.• Strong knowledge of hotel operating systems (e.g., Opera PMS, Micros POS, PABX systems).• Hands-on experience with Windows Server environments, networking, cybersecurity, and hardware/software troubleshooting.• Familiarity with IHG systems (Merlin, Concerto, IHG Concerto Secure Access, etc.) is an advantage.• Strong analytical, problem-solving, and communication skills.• IT certifications such as CompTIA, Microsoft Certified Professional (MCP), Cisco (CCNA/CCNP), or ITIL are desirable. HOW DO I DELIVER THIS?

The idea of a Host in a hotel in itself is not unusual. The idea that Everyone’s a Host is unique. It conveys a sense that everyone at the hotel takes responsibility, is empowered to and proud to deliver a Reliably Different experience. Our Service Style is delivered by letting our Thoughtful, Unstuffy, and Charming voco personality shine through, by demonstrating our three Service Behaviours (Be Thoughtful, Be Natural, and Make It Memorable). Here’s how to Host a guest the voco way.

Be Thoughtful – We pride ourselves on delivering the important things that our guests need and value consistently – every day, every stay. We’re Hosts our guests can always count on.

Be Natural – We’re genuine, natural Hosts – always friendly, relaxed and charming. We get to know our guests and build a personal rapport, putting them at their ease throughout their stay.

Make It Memorable – We’re Hosts who share our local knowledge and personal recommendation to help guests get the most from their stay. We look for ways to surprise and delight our guests, indulging them with little acts of kindness that make their stay memorable.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or requirements / qualifications of the job.