Internal Communications Specialist

Role Main Purpose:

To support the implementation of internal communication activities by preparing content, managing communication channels, and coordinating engagement initiatives that enhance employee awareness, alignment, and involvement.

Operational Responsibilities:

Content Support and Preparation

• Assist in drafting and editing internal communications such as emails, announcements, newsletters, and intranet posts.

• Gather and compile content (e.g., employee achievements, departmental updates, event summaries).

• Help maintain communication templates for various recurring needs.

Channel and Tool Management

• Upload and update content on the intranet and internal platforms.

• Coordinate email distributions using approved communication tools.

• Monitor usage and basic analytics of communication tools and suggest improvements.

Employee Engagement Coordination

• Assist in organizing internal events and campaigns (e.g., employee spotlights, appreciation days).

• Coordinate logistics for town halls, employee forums, or recognition activities.

• Support the collection of employee feedback through surveys or suggestion boxes.

Communication Logistics and Support

• Maintain communication calendars and schedules to ensure timely delivery.

• Track internal communications and archive them for reference and compliance.

• Provide logistical support for training sessions and awareness initiatives.

Collaboration and Administration

• Liaise with other departments to gather information and coordinate messaging.

• Maintain an internal communications database, including key contacts and content resources.

• Support the communication team in administrative duties and reporting preparation.

Performance Indicators:

• % Increase in employee awareness of key initiatives (measured via pulse surveys)

• % Increase in average employee satisfaction with internal communications

• % Increase in intranet content engagement (clicks, views, time spent)

• % Increase in open and click-through rates of internal emails/newsletters

• % Improvement in event participation and feedback ratings

• % Reduction in communication errors or rework due to unclear messaging

• % Increase in feedback submissions through internal channels

• % Improvement in response time to internal communication requests

Education and Experience:

• Bachelor’s degree in Communications, Public Relations, Media Studies, Human Resources, Business Administration, or any related field.

• 3-6 years of experience in internal communications, employee engagement, administration, or related coordination roles.

• Experience supporting communication or HR functions in a corporate environment is an advantage.

Knowledge and Skills:

• Strong written and verbal communication skills in both Arabic and English.

• Familiarity with Microsoft Office Suite (especially Word, PowerPoint, Outlook).

• Basic knowledge of intranet and internal communication tools.

• Attention to detail and strong time management.

• Team player with good interpersonal skills.

• Ability to handle confidential information professionally.

• Creative and adaptable to new tools and ideas.

• Emotional intelligence

• Cultural sensitivity

• Initiative or problem-solving mindset