Integrations Specialist
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Ninja is seeking a detail-oriented and tech-savvy Integration Specialist to manage and optimize system connectivity between internal tools, third-party platforms, and partner restaurant systems. The ideal candidate will have strong experience in API integrations, POS connectivity, workflow automation, and technical troubleshooting, with a proven ability to enhance operational efficiency and reduce cancellation rates across integrated restaurants.
Requirements
• Manage and maintain integrations between internal systems, third-party platforms, and restaurant partner tools including POS systems and delivery applications.
• Work closely with Operations, IT, and Product teams to define integration requirements and deliver scalable, reliable technical solutions.
• Document integration workflows and perform ongoing troubleshooting to ensure accurate data flow and efficient automated processes.
• Lead integration testing with vendors, partner restaurants, and external technology providers.
• Monitor integration performance to ensure stability, reliability, and compliance with industry standards.
• Identify root causes of technical issues and implement enhancements to improve restaurant performance and reduce cancellation rates.
• Communicate with vendors, partners, and internal teams to coordinate system updates, integrations, and issue resolution.
Required Skills & Qualifications
• Strong experience in System & Software Integration
• Proficiency in API Management (REST, webhooks)
• Hands-on experience with POS & Delivery App Integrations
• Knowledge of workflow automation tools (Zapier, Mulesoft, Workato)
• Solid troubleshooting and technical support abilities
• Strong understanding of data consistency, process optimization, and system reliability
• Experience working with CRM, ERP, logistics, or restaurant systems
• Excellent communication and stakeholder management skills
Additional Strengths
• Strong analytical and problem-solving skills
• High attention to detail
• Ability to work cross-functionally across operations, tech, and product teams
• Performance-driven, with a focus on reducing failures and cancellations for integrated restaurants
Requirements
- •Manage and maintain integrations between internal systems, third-party platforms, and restaurant partner tools.
- •Work closely with Operations, IT, and Product teams to define integration requirements.
- •Document integration workflows and perform ongoing troubleshooting.
- •Lead integration testing with vendors and partners.
- •Monitor integration performance to ensure stability and reliability.
- •Identify root causes of technical issues and implement enhancements.
- •Communicate with vendors, partners, and internal teams.
Nice to Have
- •Proficiency in API Management (REST, webhooks)
- •Hands-on experience with POS Delivery App Integrations
- •Knowledge of workflow automation tools (Zapier, Mulesoft, Workato)
- •Solid troubleshooting and technical support abilities
- •Strong understanding of data consistency, process optimization, and system reliability
- •Experience working with CRM, ERP, logistics, or restaurant systems
- •Excellent communication and stakeholder management skills
- •Strong analytical and problem-solving skills
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