Industry Business Manager

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

Reporting directly to the Managing Director, the successful candidate will ensure compliance with company quality systems, procedures, and processes while driving revenue generation and long-term profitability. The role requires a strategic approach to business development and operational management, with a focus on growth, client satisfaction, and continuous improvement.

Job Description

• Develop and execute the Industrial business strategy, ensuring alignment with regional and corporate objectives while driving sustainable growth, profitability, and market leadership.
• Identify and capitalize on emerging market opportunities through strategic market intelligence, competitive analysis, customer insights, and industry trend assessment to expand market share and service offerings.
• Define and deliver short- and long-term business plans, including portfolio expansion, new service development, diversification initiatives, and strategic partnerships to accelerate business growth.
• Own the financial and operational performance of the business, monitoring key performance indicators and providing strategic insights and recommendations to senior leadership.
• Build and strengthen executive-level customer relationships, positioning SGS as a trusted partner while driving customer satisfaction, retention, and long-term revenue growth.
• Optimize operational efficiency, resource allocation, and service delivery models to enhance productivity, profitability, quality, and customer experience.
• Lead, develop, and inspire high-performing teams, fostering a culture of accountability, collaboration, innovation, and continuous improvement across employees and subcontractors.
• Champion a strong culture of safety, ethics, quality, and compliance, ensuring full adherence to SGS policies, regulatory requirements, and industry best practices.
• Represent the Industrial business internally and externally, strengthening SGS market presence, industry influence, and strategic stakeholder relationships.

Qualifications

• 15+ years of progressive leadership experience managing large-scale operations, with a proven track record of driving business growth, operational excellence, and organizational performance.
• Demonstrated success leading business transformation, change management, and organizational development initiatives in complex and evolving environments.
• Strong commercial acumen with a growth-oriented mindset and a proven ability to identify, develop, and capitalize on market opportunities.
• Proven P&L leadership with full accountability for revenue growth, profitability, cost optimization, and sustainable business performance.
• Exceptional stakeholder management, negotiation, and influencing skills, with the ability to build trusted relationships with customers, partners, regulators, and senior executives.
• Strong customer-centric approach with a track record of developing strategic client relationships and driving long-term business partnerships.
• Inspirational and accountable leader with executive presence, capable of building high-performing teams and fostering a culture of engagement, collaboration, and continuous improvement.
• Strategic thinker with the ability to translate business strategy into actionable plans and deliver measurable results through effective execution.
• Experience operating in fast-paced, growth-oriented, and matrix organizations, balancing strategic priorities with operational demands.
• Experience within the Middle East region is highly preferred, with a strong understanding of regional market dynamics and business practices.
• Fluent in English, both written and spoken; Arabic language skills would be considered a strong advantage.