Industry Business Manager
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Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
The Industry Business Manager is responsible for overseeing the Industries, Building & Infrastructure business. Reporting directly to the Managing Director, the successful candidate will ensure compliance with company quality systems, procedures, and processes while driving revenue generation and long-term profitability. The role requires a strategic approach to business development and operational management, with a focus on performance, client satisfaction, and continuous improvement.
Job Description
• Develop and execute strategic plans for the Industrial business ensuring alignment with company objectives and growth targets.
• Conduct market analysis to assess current and future demand, identifying new business opportunities and areas for expansion.
• Establish short and long-term goals, including the launch of new services, diversification, and initiatives for business development.
• Prepare reports on business performance and projects progress to senior management.
• Foster and maintain strong customer relationships, ensuring exceptional service delivery and client retention.
• Optimize resource utilization to maintain high standards of quality and performance.
• Supervise and lead Industrial staff, including subcontractors, promoting effective teamwork and achieving operational excellence.
• Champion a culture of safety by ensuring compliance with SGS health and safety policies and procedures.
• Ensure full compliance with ISO standards and the successful implementation of the Quality Management System across operations.
Qualifications
• Fluent in English (both written and spoken). Arabic is an added value
• 15+ years of experience in managing countrywide operations within the industrial sector
• Change management and ability to lead transformation Initiatives
• Strong negotiation, communication, and interpersonal skills
• Ability to represent the company and build customer relationships
• Demonstrated P&L ownership with clear accountability for revenue and costs
• Strong commercial and revenue growth mindset
• Confident, accountable leadership style with executive presence
• Strategic thinker with hands-on execution capability
• Ability to operate in a fast-paced, growth-oriented environment
• Experience in ME region is highly preferred
Requirements
- •Develop and execute strategic plans
- •Conduct market analysis
- •Establish short and long-term goals
- •Prepare reports on business performance
- •Foster and maintain strong customer relationships
- •Optimize resource utilization
- •Supervise and lead Industrial staff
- •Ensure full compliance with ISO standards
Nice to Have
- •Fluent in Arabic
- •Experience in ME region
- •Change management experience
- •P&L ownership
Responsibilities
- •Ensure alignment with company objectives and growth targets
- •Identify new business opportunities and areas for expansion
- •Launch of new services, diversification, and initiatives for business development
- •Ensure exceptional service delivery and client retention
- •Maintain high standards of quality and performance
- •Promote effective teamwork and achieving operational excellence
- •Champion a culture of safety
- •Implement the Quality Management System
