Implementation Specialist - MENA/GCC

About Open

Open.cx is the AI-native customer support platform built for enterprises that cannot afford slow, expensive, or mediocre support. We automate over 80% of interactions for companies like MoneyGram, Mollie, TicketSwap, and More.com handling voice, email, and web at massive scale with AI that thinks fast and feels human.

We are backed by Y Combinator, Pioneer Fund, X by Unifonic We recently raised $7M+ and are accelerating from a startup into a global scale-up. Our customers replace entire stacks of legacy tools, cut support costs by up to 12×, and deliver dramatically better experiences to their own customers.

We are a small, high-output team that ships fast, works directly with customers, and genuinely cares about the product we are building.

The Role

We are hiring an Implementation Specialist to lead customer onboarding and ensure successful deployments of Open.cx. You will be the customer's primary partner from kickoff through go-live guiding setup, configuring the platform to their needs, integrating with their existing tools, and training their teams.

This is a customer-facing implementation role with strong technical depth focused on delivery and customer success, not pure support and not pure engineering. The complexity of implementations you handle will scale with your experience and appetite.

What You'll Do

• Lead End-to-End Onboarding: Own every customer implementation from kickoff through go-live: setup, configuration, integrations, and adoption.
• Configure the Platform: Set up Open.cx to match each customer's workflow, including connecting tools like Zendesk, Intercom, HubSpot, and others.
• Train Customer Teams: Run enablement sessions and ensure successful adoption at every level of the customer organisation.
• Debug & Troubleshoot: Resolve complex implementation issues, including third-party integrations.
• Collaborate Internally: Work closely with Customer Engineering and Product teams; share customer feedback and help prioritise improvements.
• Build Platform Expertise: Develop deep knowledge of our AI agents and prompt iteration so you can advise customers on their optimal setup.
• Document & Scale: Write up recurring implementation patterns to strengthen internal knowledge and customer resources.Requirements

What We're Looking For

• Previous experience leading customer implementations, onboardings, or technical projects in a SaaS environment.
• Strong technical aptitude, comfortable working with APIs, integrations, and configuration tools (Zendesk, Intercom, HubSpot, etc.).
• Hands-on experience with AI agents and prompt engineering, or strong willingness to learn fast (Open.cx is AI-native).
• Excellent project management skills keeping multiple customer implementations on track and on time.
• Excellent English communication clear writing and confident speaking on video calls with enterprise stakeholders.
• Bias for action in a fast-moving startup: you prioritise speed, customer impact, and getting things done.
• Comfortable working remotely with customers across multiple global time zones.Benefits

What We Offer

• YC-backed with real traction we are in-market, growing, and trusted by enterprise names you know.
• Outsized career trajectory early team members grow into leadership as we scale globally.
• Real ownership your work will be seen, felt, and talked about company-wide.
• High-trust team no politics, no bureaucracy; we move fast and support each other.
• Competitive compensation top-of-market salary plus equity and full benefits.