Housing Manager

Company Description

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Raffles & Fairmont Doha

Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together.

Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.

Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler.

Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.

About the Application Process

At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Housing Manager.

The Housing Manager is responsible for the overall management and operation of all colleague accommodation facilities at Raffles & Fairmont Doha. This role ensures that employee housing is maintained to the highest standards of safety, cleanliness, comfort, and compliance while promoting a positive living environment that supports colleague well-being and operational excellence.

The Housing Manager oversees accommodation assignments, inspections, maintenance coordination, transportation services, budgets, and housing policies. Working closely with People & Culture, Engineering, Security, and other hotel departments, the role ensures efficient housing operations, compliance with local regulations, and adherence to Accor luxury brand standards. The Housing Manager also leads the housing team, manages vendor relationships, resolves accommodation-related concerns, and implements continuous improvements to enhance the employee living experience.

Key Responsibilities:

• Manage daily operations of all employee accommodation facilities
• Ensure housing meets health, safety, hygiene, and company standards
• Coordinate room allocations, check-in/check-out procedures, and occupancy records
• Supervise housing staff, including accommodation attendants and drivers
• Plan and monitor preventive maintenance and repairs
• Control housing budgets, inventories, and operational expenses
• Conduct regular inspections and ensure compliance with local regulations
• Handle colleague accommodation requests, complaints, and disciplinary issues professionally
• Coordinate transportation services between accommodation and hotel
• Prepare operational reports and recommend improvements to enhance colleague satisfaction and operational efficiency

Qualifications

What will you bring to this role?

• Bachelor's degree in Hospitality Management, Business Administration, Hotel Management, or a related field
• Minimum 3–5 years of experience in housing, accommodation, or facilities management, preferably within a luxury hotel environment
• Previous supervisory or management experience with proven leadership skills
• Strong knowledge of accommodation operations, health and safety regulations, and local compliance requirements
• Excellent organizational, planning, and problem-solving abilities
• Strong interpersonal and communication skills with the ability to interact effectively in a multicultural environment
• Proficiency in Microsoft Office applications and hotel management systems
• Experience in budgeting, inventory control, and vendor management
• Ability to manage multiple priorities while maintaining high service standards
• Fluent in English; additional language skills are an advantage
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized