Housekeeping Supervisor

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

• Supervise and coordinate the daily activities of Housekeeping Attendants and assign work schedules effectively.
• Issue room keys, cleaning supplies, and equipment to Housekeeping Attendants while ensuring proper control procedures are followed.
• Attend daily operational briefings and communicate priorities, VIP arrivals, special requests, and operational updates to the team.
• Monitor room status, including VIP arrivals, Do Not Disturb (DND), Sleep-Out, Double-Locked, and vacant rooms, ensuring appropriate follow-up actions.
• Verify room check-outs before releasing rooms as vacant in the system.
• Respond promptly to guest requests and ensure service recovery whenever required.
• Inspect guest rooms, corridors, public areas, service pantries, and stairwells to ensure they meet brand cleanliness, safety, and presentation standards.
• Ensure all guest room amenities, linen, and supplies are replenished according to hotel standards.
• Identify and report maintenance defects, safety hazards, and repair requirements immediately, ensuring timely follow-up.
• Supervise the cleanliness and maintenance of housekeeping equipment, machines, trolleys, and storage areas.
• Conduct regular quality inspections using departmental checklists and implement corrective actions where necessary.
• Assist in inventory control and ensure proper handling and storage of housekeeping supplies, chemicals, linen, and equipment.
• Ensure safe chemical handling practices and compliance with housekeeping cleaning procedures and health & safety regulations.
• Complete required operational reports, including Lost & Found documentation, maintenance reports, and room inspection records.
• Train, coach, and mentor Housekeeping Attendants on cleaning techniques, service standards, safety procedures, and departmental policies.
• Monitor team performance, provide constructive feedback, and support continuous improvement initiatives.
• Foster effective communication and collaboration with Front Office, Engineering, Laundry, Food & Beverage, and other hotel departments.
• Maintain high standards of guest satisfaction by resolving housekeeping-related concerns efficiently and professionally.
• Support the Housekeeping Manager and Assistant Housekeeping Manager with additional operational duties as assigned.

Qualifications

• Minimum 2 years in the same position in a 4/5 star hotel.
• Good command of English Language. (Written & Spoken)
• Physically fit. (Ability to stand, walk, bend, kneel, and lift for extended periods.)
• Good communication and interpersonal skills.
• Strong attention to detail.
• Ability to work efficiently and independently.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.