Housekeeping Desk coordinator

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

• Coordinate daily housekeeping activities and maintain effective communication with Housekeeping, Front Office, Engineering, and other departments.
• Monitor and update guest room status accurately in the Opera PMS.
• Follow up on room readiness, vacant/occupied rooms, priority rooms, VIP rooms, and out-of-order rooms.
• Receive, record, coordinate, and follow up on guest requests related to housekeeping.
• Maintain accurate daily housekeeping reports, records, and checklists.
• Communicate room discrepancies between Housekeeping and Front Office and ensure timely resolution.
• Coordinate with Housekeeping Supervisors regarding room assignments, cleaning progress, and special requests.
• Record and follow up on maintenance issues in coordination with the Engineering Department.
• Maintain proper records of lost and found items and housekeeping-related guest requests.
• Handle telephone calls, messages, and internal communications professionally and efficiently.
• Assist the Housekeeping Manager and Assistant Housekeeping Manager with daily administrative and operational tasks.
• Prepare reports and provide accurate information to the Housekeeping Manager and Assistant Housekeeping Manager.
• Ensure all guest requests and departmental communications are followed up promptly.
• Maintain confidentiality and demonstrate professionalism when handling guest and hotel information.
• Follow hotel policies, procedures, SOPs, hygiene standards, and 5-star service standards.

Qualifications

• Minimum 2 years of experience in a Housekeeping Desk, Housekeeping Coordinator, or similar hotel operations position, preferably in a 4- or 5-star hotel.
• Good verbal and written English communication skills.
• Good computer knowledge, including MS Office, Word, Excel, and Outlook.
• Working knowledge of Opera PMS is required.
• Good understanding of hotel housekeeping operations and room status procedures.
• Experience coordinating with Front Office, Engineering, Laundry, and other hotel departments.
• Strong organizational and multitasking skills.
• Ability to prepare and maintain accurate daily reports.
• Good telephone etiquette and professional communication skills.
• Ability to handle guest requests efficiently and follow up until completion.
• Strong attention to detail and ability to work under pressure.
• Positive attitude and strong teamwork skills.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.