Hotel Manager - Holiday Inn & Suites® Dubai Festival City

Hotel Manager

We are seeking an experienced and visionary Hotel Manager to lead the overall operations and strategic direction of the hotel. The successful candidate will be responsible for driving operational excellence, maximizing financial performance, developing high-performing teams, and fostering a culture that consistently delivers outstanding guest experiences.

What is the job?

As Hotel Manager, you’ll keep our hotel running smoothly and make sure everything is working well and all our guests are safe and comfortable. You’ll maximise financial returns, driving development of people, creating and maintaining a unique guest experience, executing brand standards, and building awareness of hotel and brand in the local community.

Your day to day

People

• Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers.

• Develop your team and improve their performance through coaching and feedback and create performance and development goals for colleagues - recognise good performance.

• Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently.

• Recommend or initiate any HR elated actions where needed.

• Drive a great working environment for teams to thrive – connect departments to create sense of one team.

• Oversee the day-to-day Hotel and assignments of the hotel staff; assist the Area General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.

• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.

Financial

• Help the Area General Manager in the development, implementation and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel for all departments.

• Monitor and report variances against budget and control labour costs and other expenses.

• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.

• Foster positive owner relationships if applicable and assist in providing ongoing information and status reports.

Guest Experience

• Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.

• Review guest feedback and implement strategies for continuous improvement

• Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests.

• Lead marketing efforts to up sell guests on hotel services, offerings, and amenities.

Responsible Business

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotels or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts.

• Comply with federal, state and local laws regarding health, safety and alcohol services.

• Maintain a focus and commitment to operating a “green” hotel.

• Perform other duties as assigned. May also serve as manager on duty.

What we need from you

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration.

• Ten years’ prior hotel management experience, or equivalent combination of education and experience.

• Experience required may vary based on size and complexity of operations.

• Must speak fluent English and Other languages preferred.

How do I deliver this?

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

How do I deliver this?

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.